Website error

Adam De-Ste-Croix

• June 26, 2023 19:20

Website is wrong.
https://support.captureone.com/hc/en-us/articles/360002409938-How-can-I-find-my-Capture-One-license-key-
Says to go to the wrong place for the license key.
It isn't on ORDER HISTORY
License key is under "PLANS AND SERVICE MANAGMENT"

I would have put this in to support but it asked for compulsory log files and a screen recording,. That's just a big fat waste of everyone's time!

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  Denis Huk

  Admin

  • June 27, 2023 07:11

  Hey Adam De-Ste-Croix, the article suggests that if the license has not been used yet, you should go to Order History. If the license has already been used, you should go to Plans and Service Management. It looks fine to me, perhaps I'm missing something?

  And not all support request forms require an attachment, while some technical forms do require logs and/or screen recording, which is done by design.

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  Denis Huk

  Admin

  • June 27, 2023 07:14

  This is also not a feature request, so I am moving your post to Community Feedback for now.

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