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I changed from PC to Mac

Samer Sider

Hello very one,

I can't start the program in my new Mac, I always get the message that I have to delete the program from other computers. I have deleted everything from the PC but the message comes.

 

thanks

s.sider@icloud.com

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Comments

5 comments

Date Votes
  • Łukasz Gałecki

    You probably reached maximum number of activations. You can have only 2 or 3 (depending on your licence) activated computers in one moment. Deactivate other computers you have activated Capture One. You can do it through your web account profile, just find licence activation in Plans & Services Management section.
     
     

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  • Jerry C

    Did it perhaps say deactivate rather than delete? You don't actually have to delete anything from the PC to deactivate it.

    Go to the menu at the top of the screen and click on Capture One and click on License from the drop down.  Select the installation on the other computer to deactivate and deactivate it. You may have to reregister your installation on the Mac using your active license key.

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  • Jack W
    Admin

    As above. Deactivate every seat associated with your account here: https://www.captureone.com/en/account/manage-license

    Click "show activation history" on the relevant license and then select "reset all activations"

    You can also download any previous version of Capture One here if you have a license for an older version. (sign in first)

    Hope that helps!

    1
  • Richard Allen

    On an aside here... isn't a Mac a PC (personal computer) as well? :)

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  • Jerry C

    Good Socratic reasoning.

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