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Capture One 16.3 keeps reverting back to the older version

Comments

11 comments

  • Petr Vones

    Isn't it the same problem? The update keeps the old 16.2.5 version, so both versions are installed side by side.

    https://support.captureone.com/hc/en-us/community/posts/14400678448925-16-2-5-to-16-3-install-experience

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  • Ian Wilson
    Moderator
    Top Commenter

    So you need to make sure that the shortcut you start it from is pointing to the new version, not the old one.

    Ian

    2
  • Petr Vones

    Or better uninstall the old version at all.

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  • Petr Vones

    I don't get it either. I already use it for several years and the older version was never kept when a new one, including a major version, was installed. This is completely misleading behavior.

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  • Ian Wilson
    Moderator
    Top Commenter

    It's because the name of the app has been changed from Capture One 23 to Capture One.

    In fact in the past, when there was a change from, say, Capture One 22 to Capture One 23, it did the same thing. (At least on a perpetual licence - I am not sure what happened on a subscription). But if the change was from Capture One 23 (16.0) to Capture One 23 (16.1) for instance, it didn't.

    Ian

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  • Kevin Robbins

    The root of the issue is not the name change but a change in the folder structure where C1 is installed. In older versions the folder included the version number, in the current version it does not.

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  • Petr Vones

    It still won't prevent the installer to remove the old version first and then install the new version, regardless of the folder structure.

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  • Stephen Boit

    Thank you all for your comments. My problem is solved now. I tried the several solutions described here. In the past, when I checked the box "create shortcut in desktop," C1 replaced the old shortcut with the new one. This time, it created a second one (as some of you have pointed out). I deleted the old shortcut and used the new one. It worked. But I find it interesting now that I have two versions of C1 on my comp. What's the old one for? It should just be replaced. THANK YOU AGAIN.

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  • Abram Werner

    To many issues the last two years.

    This is a very frustrating one!

    Reinstall every time you open the program..., and no fix yet after so many days...

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  • Ian Wilson
    Moderator
    Top Commenter

    Stephen Boit 

    What's the old one for? It should just be replaced.

    There are a couple of good reasons for the old one not being removed unless you choose to do that.

    1. some users switching to a subscription may want the option to give up their subscription and go back to their older perpetual version.
    2. In any case, if you had a problem for some reason with the new version, you might want to have the old one available to use in an emergency. (For that reason, I have always retained the old version, so when I got version 23, I didn't remove version 22, but I did then remove version 21. Though to be honest, I have never had to go back to the older version in all the years I have been doing that. However, I know some users have run into problems with a new version and want to go back to the older one to deal with work on a short deadline while the problem is solved. I think it best that it doesn't uninstall something unless you tell it to.)

    Ian

    1
  • Michel Forbes

    Why creating a new shortcut is not available with the installer? 
    Just change the update/installer scrip.

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