Serial number not accepted for 3 months free trial

zap2675

• November 03, 2023 11:48

Hi,

 

I have a Fujfilm X-S10 serial number 38023243.

 

I tried to enroll in the 3 months free trial but the serial number was not accepted. Is there anything that can be done to access it?

Many thanks in advance for a solution.

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  BeO

  • November 03, 2023 12:01
  • Edited

  

  Never heard that you can activate C1 software with the serial number of a camera. Where did you try to put the number in?

  I assume you need a licence key from C1. You can activate at trial with a license key when you login your C1 account (create one if you don't have already), this is for 30 days. If you do not have an instruction from your camera seller how to activate 3 month, then request support via the link on top of this page, but I would ask the seller first.

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  zap2675

  • November 03, 2023 12:24

  Here: GET THREE MONTHS OF ALL IN ONE FOR FREE - Capture One x Fujifilm

   

  

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  zap2675

  • November 03, 2023 14:09

  Exactly. "Serial number is invalid. But that IS my camera's serial number. BTW (and before you ask me), I have double checked it and I also have entered the nomber with several characters that are in front of that number in the camera's body (behind the LCD screen) that is the CMIIT ID (2020DJ10516). I tried it all together (with the serial Number) and by itself. Nothing worked. This camera was purchased last July in Cologne, Germany.

   

  

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  zap2675

  • November 03, 2023 19:45

  Yes, that message comes out AFTER i press the blue button. Yes, I have checked. The promo is supposedly for any Fujifilm camera owner. I expect someone at Capture One answer these messages telling me what Im supposed to do.

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  zap2675

  • November 06, 2023 17:52

  Thanks for your advices. I have found where the problem was and has been able to apply and validate.

  Best regards-

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  BeO

  • November 07, 2023 06:14

  

  Maybe tell us (for all other users which might have the same issue), what was the problem and the solution?

  regards

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  FirstName LastName

  • November 09, 2023 06:34

  I hate when people show up, benefit from the forum, but won't share.

  I just got a brand new SX10 from Amazon and would like to also get the 3 month subscription, but don't know how to it ?

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  FirstName LastName

  • November 09, 2023 06:47

  This sucks, I didn't know about that 3 months free offer, I register for the Free Express Version, and now it won't give me the free 3 months of full version because I am no longer a new customer, but I just got my camera last week from Amazon.

  Capture One needs to change their tactics, start honoring these offers and making it easy on Fuji Owners to use the software.

  Here I am watching tutorials on how to use Capture One only to find out that you can not create a new session using the Express Fuji version, you need the full version in order to use sessions.

  I think am just returning this camera, and going back to Lightroom.

  Too much hassle just to get access to this software.

  

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  zap2675

  • November 13, 2023 12:06

  Yes, I misread the serial number. When placing the right number, it worked,

   

  Regarding the other comment, there´s no secret about the offer. If you have a registered camera, you must have received an email with the October Roundup with the offer. It will lead you to the website´s page to take advantage of it. Then, you have to determine your camera model (X-S) and its serial number. That's it.

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