canon eos 7d tether to capture one mobile (iphone/ipad) crashes app immediately

Philipp Steinkellner

• November 09, 2023 20:28

hello,

maybe a bug in the current release?

canon eos 7d (firmware 2.0.6 / latest) connected to ipad pro 12.9 inch (5th generation, 512 gb, apple usb-c to usb a adapter) with ios 17.1.1 leads to immediately crash of the capture one mobile app (2.2.1) when the camera is turned on (you can see it connecting for a second in the app, then crash). same behaviour on iphone 13 pro (512 gb, apple lightning to usb a adapter, all latest). import to the apple photo app works fine, so there is no connection problem between the devices. also my 5d mark 2, 5d sr, 100d are working fine with capture one mobile. only my 7d crashes the capture one mobile app.

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  Rick Ferris

  • November 12, 2023 19:25

  Same exact occurrences with my 7D.  I just had the mini USB port on my camera repaired because it was loose and causing me import problems to Lightroom so I thought that was the likely cause.  I'm also using the Apple adapter cable which was working perfectly fine.  I tried different cords and rebooting my phone.  Every time when I thought my camera would connect, that's when the app would crash and quit.  Need serious help and quick fix!!  I'm tempted to buy another Apple adapter to see if it works but my gut says it's the app.

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  Philipp Steinkellner

  • December 14, 2023 17:55

  just an update: with latest capture one mobile (2.2.4) canon 7d can tether again, but with latest capture one desktop (6.3.3.6, released today) it still crashes immediately at connection of the canon 7d. apple photos app on the same mac m1 has no problem, so there is no connection issue with the mac but with c1.

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