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Zoom values not appearing

Comments

8 comments

  • Jack W
    Admin

    Troz Could you provide a link to the dead page you were trying to access? I'll see if I can bring it back online.

    The behavior works as expected for me on the same version as you. macOS 14.

    Based on the build number you must be on Windows, so I'll see if someone here can test it.

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  • Jack W
    Admin

    I think this could actually be related to the size of the window or DPI scaling. Does the behavior change when the window size changes?

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  • Troz

    Hello, thanks for the response. The dead link is here:

    https://support.captureone.com/hc/en-us/community/posts/4409416820881-Zoom-slider-stops-working

    It seems to be an intermittent problem. When it appears, exiting and restarting Capture One may fix it.

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  • Troz

    Update: I believe I have found what is causing this.

    I have a two-monitor setup (Windows). The main monitor is 4K (3840x2160). The secondary monitor is HD (1920x1080). When I start Capture One, it opens in the main screen, with some floating tools in the secondary.

    If I start Capture One from the secondary (HD) screen, either by opening a catalog or session from an Explorer window open on that screen, or by clicking on the Capture One icon in the taskbar on that screen, the zoom slider is broken.

    If I start Capture One from the main (4K) screen, by either of the two methods above, the zoom slider works.

    I guess my setup is not that common, but it still feels like a bug - submitted.

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  • Jack W
    Admin

    Troz We've been able to reproduce the behavior. Certainly does seem like a bug :( thanks for reporting it to us, I hope it's an easy fix that we can push out in a service release.

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  • Troz

    Thanks for the response.

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  • Troz

    For the benefit of anyone else who encounters this bug - Capture One advise that they have been able to reproduce it, but have chosen not to do anything about fixing it unless other people complain.

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  • Troz

    Updating this thread to say that it appears to have been fixed. (16.3.5.1929)

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