Synology Drive & Capture One

Oliver Flöricke

• December 17, 2023 09:28

Hello!

I recently started to use Synology Drive to synchronise my sessions, catalogs & exports from the Macbook to a Synology DS218+ NAS. Before using Synology Drive, I used a classical Backup/Sync program (GoodSync) to perform this task, having no bigger issues with that solution.

But switched now to Synology Drive, I ran into the following situation: Most of the files are synched without any problems: The RAW's, *cos, *cosessiondb etc.. But when I export images (jpg) from C1 into my export folder, most of those files are NOT synced. Rather, they are marked as "ignored" (cloud with a dash). I can manually trigger the sync, but when I re-generate the file again, Synology syncs the deletion of the previous version but again does not sync the new version. Same goes for exports that are created to be used with other tools from within C1 like Affinity Photo (PSD) or Nik Collection Tools (TIFF). Also here not all created files are synced.

Does any of you also came across this behaviour?

(I am using macOS, C1 and Synology Drive with their latest versions, same goes for Synology DSM and Synology Drive)

 

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  FirstName LastName

  • January 09, 2024 17:54

  Hi Oliver, my client is experiencing the same sort of issues (although not with CaptureOne). They are Mac users running Synology Client 3.4.0 - 15724 and the latest server version of 3.4.0 - 25724. Very occasionally they get a file "ignored" on the client Mac so it doesn't get uploaded. It can be forced to sync but the end user has to spot the "ignored" icon. They mainly work in InDesign, Photoshop, Illustrator. There appears to be no obvious reason for this. I will be looking into this shortly to see if there are trends e.g. all jpegs so I will keep you posted. Please let me know if you have any breakthroughs at your end.

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  Oliver Flöricke

  • January 09, 2024 20:33

  Hi,

  I think I figured it out why it did not worked for me: The problem was/is that Capture One creates, when exporting files, initially a "*.tmp" version of the file. Only when the creation was successful, it renames the file to the correct extension.

  When using Synology Drive first, I then used this "dynamic file space allocation" mode for synching. And with this mode you can't configure which file types should not be considered during sync (or at least I did not found the correct way to do so). And "tmp" files where excluded from syncing by default. So they where ignored when created and even the renaming did not changed this. Only some files from a batch of exported jpgs miraculously where synced - I still don't know why.

  I then switched to the "normal" sync mode. And with this mode I was able to configure the Synology client to allow temp files to be synced. And since then the syncing executes as expected. I do not need this dynamic mode so this is fine with me.

  I just changed it last week so I still would not dare to say it works finally since I have to check it the next days, but I hope this was the case. 

  Don't know if this helps you but hopefully this might be the case.

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