My fujifilm GFX 50sII keeps disconnecting/freezing when using Capture One Mobile

Which device are you using?
Ipad 10th, GFX 50sII

What problem do you see this solving?
My fujifilm GFX 50sII keeps disconnecting/freezing randomly when tethering Capture One Mobile. The camera works flawlessly when tethering on my Mac.

When was the last time you were affected by this lack of functionality, or specific tool?
Every Shoot

Are you using any workarounds or other solutions to achieve your goals?
I have to turn and unplug my camera, quit Capture One Mobile, and start all over again. Very tiresome.

Are you happy to be contacted further about this suggestion or request?
Yes.

Ulysse Lemerise

December 19, 2023 17:31

* Turn OFF

Evi K

Product Manager

January 29, 2024 10:48

Hello Ulysse Lemerise and apologies for the late response.Is the issue still happening? if so, can you please open a ticket here https://support.captureone.com/hc/en-us/requests/new so that our experts can collect all the data we need to investigate the issue further?

January 29, 2024 13:51

Hi Evi,

Yes it is still happening. I will open a ticket as you requested.

Thanks!

January 29, 2024 14:29

Thanks Ulysse Lemerise!

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