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Error message: "You're not authorized to access this page" (forum posts)

Thorir Vidar

Getting this message when trying to see forum posts via search engine.

No explanation provided. Any idea what might be the cause?

 

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Comments

8 comments

Date Votes
  • Eric Valk

    What was the search term you used?
    Your search may have taken you to Beta Forum, if you are not registered as a Beta tester you will likely get this message.

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  • Thorir Vidar

    You mean the beta forum is indexed by search engines?

    Last term was [capture one reset crop]. Every support.captureone.com/hc/en-us/community/posts/-page I access from the search result links (now) brings up this same message.

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  • Eric Valk
    • Edited

    I just tried that search term (Safari Browser on an ipad) and all the links open without errors for me.
    I notice that quite a few of the hits have to do with the cultural heritage version, but also some on tutorials.
    I’ve no idea why it’s giving you a hard time.

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  • Denis Huk
    Admin

    hey everyone!

    some time ago we "archived" certain topics, but these restricted posts still appear in search results.

    we're currently working on bringing them back in some form of open archive so that people can find the answers, even if those answers may be outdated. i just have to make a few final touches and everything will be ready pretty soon.

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  • Jack W
    Admin

    What were you trying to find out or what did you need help with? Thorir Vidar

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  • Thorir Vidar

    Thanks all for your replies. I suspected the VPN connection but had the same issue without it. Browser doesn't load all (tracking) scripts but turning these on don't change anything either.

    Bottom line. Not a grave issue, just thought to ask if anyone could think of a logical explanation.

    Jack W, something regarding the crop tool. I found out, but thanks for asking.

     

    Good weekend all,
    Th

     

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  • Thorir Vidar

    This was such a clean example; one good (as in accessible), one not.

    First one “not authorized”, second ok. Same in two browsers. If not logged in the first post prompts for login, the second does not require one.

     

    Would be great to know the reason and if I can do anything to access these posts.

    Link to search.

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  • Denis Huk
    Admin

    Thorir Vidar that post has been archived, you can see more details in my comment above.
    here is a screenshot of the comments to that post:

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