Account Management
What problem do you see this solving?
When I select my order history, I am asked to enter my e-mail address: thomasbieder@gmx.de.
I have done this several times now, but have not received an email from you - I have also checked my SPAM folder.
When was the last time you were affected by this lack of functionality, or specific tool?
If your feedback is more general, simply let us know how much your workflow is affected.
Are you using any workarounds or other solutions to achieve your goals in Capture One?
This is so we have a greater understanding of how your workflow is affected, and how we can improve the existing tools and functionality.
Are you happy to be contacted further about this suggestion or request?
Let us know with a simple “Yes” or “No” – we will contact you with the email address used in your Capture One profile.
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Are you logged into your C1 account? And what exactly do you want to do?
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I have a new MacBook. To activate it, I wanted to look at my order history in my CO profile to copy the license key from it. This opens a new window with the title "Account management" and the following prompt "Please enter the e-mail address associated with this account:".
I have already done this several times, but receive no response.
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I hope I understand this correctly: So, you are logged in to your C1 account (?) and then click on Bestellhistorie? However, the licence number can be found in Verwaltung von Plänen und Dienstleistungen, there are the purchased or subscribed licences listed.
If you are asked for your e-mail address to open the order history, I can imagine that you used a different e-mail address on purchase of the software than the one you used to create your C1 account. Only a support ticket will help to solve this.
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Thank you so much and yes - this is it👍
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