Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Error When chick at name of images

Permanently deleted user

When I click on the name of the image, the image gets an error. I can’t edit it or do anything with it. However, when I restart the program, it returns to normal.

0

Comments

3 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    Where are you clicking on the name of the image - browser or viewer? When you say it gets an error, what do you mean - is there an error message, and if so what does it say? What exact version of Capture One are you using, and are you on Mac or Windows?

    Ian

    0
  • Permanently deleted user

    It is Browser. It says "the selected image is either unavailable, in an supported format or corrupted".I am using 16.3.4 on Window. 

    Tassanai

    0
  • Ian Wilson
    Moderator
    Top Commenter

    So the first thing I would suggest you check is whether Capture One actually has access to the file in question. Is it on an internal drive or an external drive? If you are using a catalog, does the location where the image is stored show as online in the Library tool? Is there a ? symbol, or the message "Offline" when you look at the image in the browser? What happens if you right click the image in the browser and choose "Show in Explorer"? Is Capture One able to go to the location where the image is stored?

    And what format is the image?

    Ian

    0

Post is closed for comments.