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Database connection FAILED

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51 comments

  • Okular

    Is it a session or catalog which you're trying to open?

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  • Cyrus Murdock

    Thank you. It is a catalog. 

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  • Walter Rowe
    Moderator
    Top Commenter

    Look inside the catalog folder. Is there a ".cosessiondb" file? How large is it? Try a File > Verify Catalog?

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  • Cyrus Murdock

    Where do I access the folder? I attempt to open the catalog and this prompt pops up: 

    The catalog "November - TK 2023.cocatalogdb" failed basic checks. Verify and repair it?

    I then try to verify and repair and am met with "Database connection FAILED" prompt. I have not seen this "cocatalogdb" naming until today. 

     

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  • Cyrus Murdock

    Is there someone from customer service I can connect with about a refund? If I can't recover these edits, I think that's enough for me to jump to another cms. 

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  • Okular

    Ok, you can try this: Do you have another catalog? If not create a new one, open the File menu in this catalog and move down to Verify Catalog or Session, navigate to the file "November - TK 2023.cocatalogdb" (that is the catalog) and start the verify/repair this way. If it fails with the same error message you can import the corrupt catalog (database) into the new catalog, this has often worked as a last resort. You should make a copy of the corrupt catalog prior to any further repair attempts.

    Just out of curiosity: You talk about 850 GB. If that is the size of your catalog, it's tremendous big. Is it a referenced or a manged catalog? Referenced = Images stored in the computers file system and linked in C1; Managed = Images stored inside the catalog.

    What is your OS, Windows or MAC? Sure you didn't do anything with your system which might have caused the error?
    This is a user to user forum, if want to contact C1 support, you need to open a request (on top right of this page).

     

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  • Cyrus Murdock

    Thank you! I'll see if I can manage this. I am storing the catalog on an external, so the 850GB are there. So, that would make it a referenced catalog, right? 

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  • Ian Wilson
    Moderator
    Top Commenter

    It's a referenced catalog if the image files are stored outside the catalog file, but it's a managed catalog if they are stored inside the catalog database.

    Walter Rowe - I think you meant to ask if there was a .cocatalogdb file, not whether there was a .cosessiondb file.

    Ian

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  • Raymond Harrison

    It’s possible you should get a request in to the support team in addition to the community volunteer help you’re receiving here. https://support.captureone.com/hc/en-us/requests/new

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  • Walter Rowe
    Moderator
    Top Commenter

    Ian - you are right. My mistake.

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  • Okular

    So, that would make it a referenced catalog, right? 

    Not necessarily. Again, it depends if you have stored your images in folders on the external drive and linked them in C1 or if have imported the images into a structure in C1 and there are no images outside. 
    What is the size of the db file "November - TK 2023.cocatalogdb"? 

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  • Cyrus Murdock

    File size is 850GB. When I attempt to import the file into a new catalog, I hit a prompt that says "not enough free space to import destination volume." That's confusing me. I think my understand of how C1 hosts/surfaces content is unclear. 

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  • Ian Wilson
    Moderator
    Top Commenter

    If the catalog file size is 850GB, it sounds as though the images are stored inside the catalog itself - in other words it is "managed" not "referenced". It's not surprising that it wouldn't be able to import that to another catalog, as that would need almost a whole terabyte of free space. And it would take a VERY long time. 

    Are you on Mac or Windows. Is there a system backup? Have you been creating backups of the catalog?

    You are probably right that your understanding of how Capture One stores stuff is unclear, but we can try to help you get that straight for the future. For now it would be good to try to recover your work.

    Ian

     

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  • Okular

    Ok, before we go any further, we absolutely need precise information about your system environment:
    Which operating system are you on?
    Which storage media / drives and their capacity are available?

    It sounds like you have imported all images into the catalog (= managed catalog) and none are in the computer's file system. Please check and confirm this explicitly.
    Depending on the capacity of your drives, this would also explain the error message "...not enough free space ..." . Your storage capacity is simply exhausted, because importing the old catalog into the new one doubles the required capacity. If this is the case, we need a drive with enough free space to create the new catalog and import the contents of the old catalog.

    I suspect that the problem was probably caused by the enormous size of the catalog. First we should try to repair the catalog and then get the images out of the catalog and convert it into a referenced catalog.

    Edit: Just see, Ian has answered while I'm writing. Well, I'm no native English speaker and need more time to find my words.

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  • Eric Valk

    Ian's comment and Okular's comment are mutually consistent and correct. This information is needed to proceed further.

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  • Cyrus Murdock

    Hi thanks so much for your help here. 

    System: Sonoma

    Storage:
    On device -- 168.58 GB available of 499.96 GB
    On HD that I have these catalogs stored on 2.5 TB available of 5 TB

    "Depending on the capacity of your drives" this I am unsure of. In the past I would simply plug in the external HD and open the catalog in C1. Now C1 says

    The catalog "November - TK 2023.cocatalogdb" failed basic checks. Verify and repair it?

    And when I try to do verify and repair, I get another popup that says 

    Database connection FAILED
    The requested document type is not recognized.
    The provided database is of an unknown type.

    And when I attempt to import the file into a new catalog, I hit a prompt that says "not enough free space to import destination volume." But I'm just trying to open the catalog that is hosted off-device, where there is plenty of space. 

    Thanks again for you help here. 

     

     

     

     

     

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  • Raymond Harrison

    Are you able to load from a system backup?

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  • Cyrus Murdock

    No when I try to do that, I get this prompt again:

    Database connection FAILED
    The requested document type is not recognized.
    The provided database is of an unknown type.

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  • Cyrus Murdock

    I wish there was someone with customer support to screenshare with. Not a scalable CS benefit, but would be hugely helpful. 

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  • SFA
    Top Commenter

    FirstName LastName

    Based on my my past experiences over several decades I doubt such a 1-to-1 experience would be financially viable in a User-to-Business situation. By which I mean for the service requestor as well as the service provider.

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  • Cyrus Murdock

    Yeah, that's what I said -- not scalable.

    Bump on this:

    Thanks Raymond. No, when I try to load from a system backup, I get this prompt again:

    Database connection FAILED
    The requested document type is not recognized.
    The provided database is of an unknown type.

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  • Eric Valk

    FirstName LastName

    Hi Firstname

    I have a sinking feeling you haven't filled out a support request yet. Without a support trequest you're not going to get much help from customer service, and it is clear that this is what you badly need.

    Following along from the link given by Raymond above  https://support.captureone.com/hc/en-us/requests/new

    You will find this window

    In the very bottom field click the the drop down (on the right - tiny little triangle hard to see) to find "I want to Report a Crash or a Bug"

    That brings up this page. If you haven't already done so, fill out this page as best you can and submit it. You will be assigned a ticket number. Most of the time Capture One responds with someone very knowledgeable within a couple of days.

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  • Cyrus Murdock

    Thanks, Eric. I did fill this out and have not heard back from support. 

    https://support.captureone.com/hc/en-us/requests/221528

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  • Walter Rowe
    Moderator
    Top Commenter

    Do you have any form of backup of this catalog? How far back would you be willing to go in backups to restore it vs starting over entirely?

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  • Cyrus Murdock

    That's another wrinkle. I attempted to load a backup from 1/25 (there were four backups total), but I kept getting the same "verify and recover" prompt. Now, I don't see any of the backups that previously displayed. I am 100% certain I backed up these file, bec I previously lost some work because I didn't run regular backups. Killing me. 

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  • Okular

    Is all your C1 data on the ext. HD? If not, are other catalogs or sessions (if you have any) loading properly from the internal storage? Are the backups also on the ext. HD?

    How is the ext HD connected to the MAC? Is the connection reliable and stable or were there ever any  connection problems? Have you checked the ext. HD for errors? I am not a MAC user, are there any access rights that may play a role?

    I know a lot of questions, but maybe it helps to find any cause for the problem if the backups also show errors.

    Regardless of this, maybe the tremendous size of the catalog could also be a cause. Only Capture One can answer for sure if there is a capacity limit, but you may have reached it with 850 GB.

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  • Raymond Harrison

    What does the “About Capture One” (under the main Capture One menu item) tell you? Does it jive with the version you think you should be running?

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  • Raymond Harrison

    Also, what happens if you go to the .cocatalog file in the Mac Finder, right click on it and choose “Show Package Contents”, can you see subdirectories in it like Originals, Cache and Adjustments? Sorry for all the questions. Just trying to understand what can be done and what sorts of paths forward you might have.

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  • Cyrus Murdock

    Thanks a mil, Raymond. Yeah, the C1 version is the one I expected. And when I follow the instructions you gave there, I can see all the subdirectories for the originals and such in the file. I can open them and see the photos. But I can't open the thing in C1 to edit, adjust, export. 

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  • Walter Rowe
    Moderator
    Top Commenter

    Inside your catalog folder where you find the Cache, Originals, Adjustments folders can you tell us how big is the .cocatalogdb file? Is there a .cocatalogdb.backup file? I fear your catalog may be lost if you have no backup that works.

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