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CF express card - many images, no connection

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5 comments

  • FirstName LastName

    anybody?

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  • SFA
    Top Commenter

    The "Enterprise" section of the Community is not very active.

    Have you got a dedicated Support resource as part of the Enterpise license arrangements? (Assuming you have an Enterprise level license.) 

    Have you followed the advice in the various FAQ articles that discuss tethering (I.E. Both Full tethering and "Hot Folder" tethering)?

    Are using a cable or wireless?

    Which release of C1 are you using?

    What are the camera settings set to for connection capability?

    If you remove the card and connect, does the problem go away?

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  • FirstName LastName

    Have you got a dedicated Support resource as part of the Enterpise license arrangements? (Assuming you have an Enterprise level license.) 

    I'm a digital- and photoassistant, i just wrote it in first person.
    Not sure if he already contacted the "official support"?! He said now its my job to figure it out...

    Have you followed the advice in the various FAQ articles that discuss tethering (I.E. Both Full tethering and "Hot Folder" tethering)?

    Not sure what you mean by that? Im thethering in the standard "Capture" folder - nothing special?!

    Are using a cable or wireless?

    cable

    Which release of C1 are you using?

    16.3.4.5

    What are the camera settings set to for connection capability?

    what do you mean? i plugged in the cable and c1 recognizes the camera...

    If you remove the card and connect, does the problem go away?

    Yes!
    So i think its because C1 "reads" the images on the CF / SD card?
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  • SFA
    Top Commenter

    Older cameras will not work at all for C1 commended tethering if the camera has cards installed.

    In recent years some manufacturer have provided settings in camera that allow USB connections to be identified in a way that applications like C1 can be used when the camera has cards installed. In the past connecting to a cameras via USB when a card was installed was instantly recognised by the computer as a "Storage Device" and that meant that tethering applications were prevented from seeing the device as a camera.

    Some cameras now allow a different internal setting that prevents the "storage device" grab.

    Back at the end of last year C1 introduced 2 new settings in the Preferences, one of which is the ability to turn ReTether on and off.

    ReRether is a facility that allows people to continue a shoot if the USB connection fails and then use a later re-connection to, if ReTether is turned on, find any missed files and download them through the tethering application.

    If this is turned on when you reconnect the camera I would guess it might well result in the problem of slow connectivity. However, I doubt that was something the application designers intended to ignore so there may be some other factors in play.

    Testing whether this is indeed the problem, or part of it, should be as easy as turning off the facility in the preferences and then reconnecting the camera (after a short delay as recommended in the reconnection process guidance) to see if it is faster. There is a second setting in the Preferences that might also be in play and might be worth checking.

    These facilities are not pertinent to my use with older cameras so I have no practical experience to support these suggestions but these very recently introduced facilities do look like something that needs to be checked out when using USB cable connection.

     

    For more reading:

    Saving to Memory Card and Capture One - Capture One

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  • FirstName LastName

    thx for your fast reply!
    i will read and test and come back here asap with results :)

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