Windows version 16.3.5 crashes when trying to open HDR MERGE WITH .NEF files created from Nikon Z8, Z9

Charlie

• February 17, 2024 00:17
• Edited

C1 keeps crashing when HDR merging and wont reopen session after crash. Using Nikon Z8 with recent firmware update 2.0

firmware update 2.0 and using sessions

1. Create a new sessions folder

2. Import raw Nikon z8 firmware 2.0 photos into folder

3. Attempt 3 photo HDR merge of photos

4. CRASH and Send report 

5. Restart 

6. Selected working folder

7. CRASH

8. Deleted sessions folder

9. Recreate remame, import, select for HDR merge and CRASH AGAIN.

10. PROGRAM WONT RUN OR OPEN AFTER CRASH

11. Delete session folder, rename, import and able to work single photo. If I attempt a HDR merge CRASH

I have a multi million dollar account to work, photos to process and a deadline to meet. This needs to be FIXED TODAY.

1

• 

  Charlie

  • February 18, 2024 00:05
  • Edited

  I've submitted a full report with CRASH data and NO new features like pixel shift used.

  *I've heard and have read, C1 has once again had major layoffs is this the issue with the lack of response and fix on C1s part??? 

  https://petapixel.com/2024/01/30/capture-one-lays-off-staff-amid-a-significant-internal-restructure/

  1
• 

  Charlie

  • February 17, 2024 12:42
  • Edited

  MAJOR BUG

  1. If you delete the crashed session
  2. Restart C1 and start new session
  3. Re-Import photos
  4. Work up/Edit 1 single file No Crash
  5. However if you attempt to stack/HDR merge CRASH and you CAN NOT REOPEN SESSION - AND C1 WILL NOT OPEN EITHER.

  1
• 

  Charlie

  • February 18, 2024 00:09
  • Edited

  Windows, It was suggested to downgrade to 16.3.4.1884 and it works. However, I have to ask where are the C1 technicians? This suggestion did not come to me via C1 support. The lack of corporate support and the articles written about the shake up ant C1 has me scratching my head.

  https://petapixel.com/2024/01/30/capture-one-lays-off-staff-amid-a-significant-internal-restructure/

  https://www.videomaker.com/news/capture-one-confirms-layoffs-as-part-of-restructure/#:~:text=The%20company%20also%20laid%20off,again%20been%20forced%20to%20downsize.

  1
• 

  Charlie

  • February 20, 2024 14:56

  Victor (Capture One)

  Feb 20, 2024, 15:26 GMT+1

  Hi there,
   
  The latest version of our software, Capture One 16.3.6, is now available for download. Your reported issue has been fixed in this new release.
   
  You can download the latest Capture One 16.3.6 here and view the release notes here.
   
  If you experience any difficulty after running this update, then please let me know.
   

  Best regards,
  Victor
  Capture One Support

   

  0
• 

  Charlie

  • February 28, 2024 15:28

  Recent issue today. My sessions folder with all my edits will not open. All the imports and work...poof is gone. I've tried restarting and reopen and nothing but a empty session. All the folders I can see and the session icon, however when try to open it or point C1 to it the work screen is empty. This is work from yesterday.

  0

Please sign in to leave a comment.