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Not all images downloaded from cloud

Charles Orlebar

I have 42 images in a cloud album but only 14 are downloaded to a session?  How do I get the rest down??  is this a bug??

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Comments

8 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    How are you attempting to download them? Are they all the same kind of image? Are they all from supported cameras?

    Ian

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  • Charles Orlebar

    Hi Ian.  The images are 14bit Nef files generated from Z9 - Batches of 3 for HDR merge.  They have been uploaded to Mobile cloud via CP for Ipad.  So downloading from CP cloud into an empty session

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  • Walter Rowe
    Moderator
    Top Commenter

    Are you sure the iPad finished uploading the images?

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  • Charles Orlebar

    Hi - FYI CP support have replied and advised as follows:

    Hi Charles, You're doing everything correctly.This issue you are describing is a known bug that our R&D teams are working to fix.Your case will be added to the bug report, and I will place your ticket on-hold while we work on this. I will keep you posted and will get back to you in case we need any more information regarding this report.

    Kind regards,Helen - Capture One Support

     

    Hope this is useful for others having similar experience

     

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  • Jørgen Rav

    Thanks. I have been struggeling with this problem too. It started when I updated to the newest version 16.3.6.

    Jørgen

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  • Walter Rowe
    Moderator
    Top Commenter

    Please submit a support request to get the issue logged.

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  • FirstName LastName

    Good evening,

    I've updated to Capture One 16.3.7 and this issue still persists.

    I have two albums uploaded to CO Mobile cloud via Ipad Mini (which CO for iPad says that are fully uploaded) and, when I download those albums to CO in my Mac, only a small fraction of the photos are downloaded.

    Do we have an expected date for the fix?


    Regards
    Alex

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  • Charles Orlebar

    I raised the same chase of CP support and this is their reply today:

    The work is in progress. As a temporary workaround, you can roll back to 16.3.3 while we're looking into this.

    Kind regards,Helen - Capture One Support

     

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