External G-RAID going to sleep on M2 Max MBP when working in C1
I doubt this is a C1 issue, but it started happening all the time when I'm working in C1 when I upgraded from a 2019 MBP to the 2023 M2 Max.
2023 M2 Max MacBook Pro, 2 TB HD, 64GB RAM, running Sonoma 14.3.1
Capture One 16.3.5.10
External HD is a G-Tech 24TB G-RAID, Thunderbolt 3, 2 drives running as a single volume or JBOD, not RAID. Connected with authorized Thunderbolt 3 cable directly to MacBook Pro (Thunderbolt 4 port on MBP).
I work pretty much exclusively on Sessions. This happens with large and small Sessions.
Files are from Canon R5, so big, but not Phase files.
If I'm not actively woking on a file in C1, say I read an email, in another program, whatever, it takes probably just a minute or two and C1 and/or the G-RAID goes sleep, giving me the beach ball of death till I hear the G-RAID spin back up.
In System Settings I did what has normally and is supposed to work, which is:
System Settings>Battery>Options>Click "prevent automatic sleeping on power adaptor when display off" and more importantly set "Put Hard Discs to sleep when possible" to "Never".
Both Apple and G-Tech said this is the solution, except it's not.
Has anyone had a similar experience or have any thoughts on what I can do?
Thanks!
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I had similar issue with LaCie D2 Pro. It turned off and on in couple of minutes intervals. Setting never put disks to sleep solved this fortunately. Is there some kind of app to configure this g-raid? You may try setting power mode to max performance.
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Interesting... No, being run on the Mac the G-Tech G-RAIDS don't use drivers or an app, to my knowledge anyway.
When you say set Power Mode to Max Performance, is that in C1 or in System Settings for the Mac?
Thanks!
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I'm guessing they mean in macOS .. make sure it is set to never let the disks go to sleep.
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That's what it's set to. Support suggested setting up another admin account and seeing that solves it. Haven't had a chance to try it yet, but fingers crossed.....
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I had a similar issue re drives going to sleep. For context I use a MacBook pro with a black magic egpu and an external two port 3.5 HD hub connect directly to the gpu. My archives of yearly catalogues are were stored on an 8TB Seagate drive, which is password protected. Now I don't store the password for the drives in my keychain so I need to input the password when I first mount the drive. The Seagate drive worked flawlessly like this. I then bought a 10TB Western Digital Black drive to use in the same way.... this drive did not want to play ball with capture one or so I thought. It would mount, open the catalogue but if left idle for a few minutes it freeze up with the spinning beachball of death. Checked all the "do not put hard disk to sleep" options, made no difference. After a lot of trouble shooting it turned out that for this drive I needed to save the password in my keychain so it could stay active when used as an external disk. If I put the drive in my Mac Pro, it worked like as it should. So I would check if your drives are password protected and if so save that password to the keychain to keep the drives active.
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Just updated to Sonoma 14.4 and guess what, seems to be working now. Says to me that there was a bug there and they fixed it, not that Apple would ever admit that. I spoke to high-level tech support at Apple and they blamed first G-Tech then C1. I don't know why I bothered to pay for AppleCare....
Ian, thanks for that tip on putting the password in keychain. Wasn't the issue here, but as I'm going to password-protect my externals, a very helpful tip.
Cheers!
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