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Strange preview issue

Comments

8 comments

  • Thomas Kyhn
    Top Commenter

    Restarting the computer solved the issue.

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  • Emile Gregoire

    I have the same issue once every while. Started with 16.3. Pretty hard to reproduce though. Today I tried ‘regenerate preview’ as a workaround and that worked for me, which is even stranger as it didn’t for you.

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  • Thomas Kyhn
    Top Commenter

    I keep seeing this. Regenerating previews doesn't work here. Shutting down and reopening Capture One solves it, for a while at least, until it happens again.

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  • Thomas Kyhn
    Top Commenter

    I still get these preview issues regularly. Here's another one:

     

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  • Petrus Dore

    I got the exact same problem. Since the latest major update (as I remember). Shutting down C1 and starting It again fixes it, until it happens again and again and again.

    Regenerating previews or deleting the file containing the previews or verifying the catalogue does not solve it. 

    I started a request, but until now the only advise was to import alle images in to a ne session or catalogue (and losing all settings?)

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  • Thomas Kyhn
    Top Commenter

    Support suggested that I turn off hardware acceleration:

    While they usually suggest turning on or off hardware acceleration regardless of the problem, this time it seems to have helped, at least I haven't had this issue since doing so.

    Regarding import. You can import an old catalogue into a new catalogue, that way you won't lose any settings.

     

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  • Petrus Dore

    Hello Thomas,

    thanks for your response and suggestion.

    I switched off hardware acceleration for display and processing, and it fixed my problem too. No issue anymore.

    I'm very grateful, and back to enjoying the use of C1  

    Regards

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  • Thomas Kyhn
    Top Commenter

    Good to hear it worked for you too.

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