Strange preview issue

Thomas Kyhn

• March 04, 2024 08:22

I've got a strange preview issue – the wrong preview image is displayed with tiny sections of the correct image repeated on one side. If I zoom in, the preview changes to the correct image.

I've tried verifying the catalogue, and no issues are detected. I've also tried 'regenerate previews', but it's still the same.

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  Thomas Kyhn

  • March 04, 2024 08:43

  

  Restarting the computer solved the issue.

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  Emile Gregoire

  • March 05, 2024 11:12
  • Edited

  I have the same issue once every while. Started with 16.3. Pretty hard to reproduce though. Today I tried ‘regenerate preview’ as a workaround and that worked for me, which is even stranger as it didn’t for you.

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  Thomas Kyhn

  • March 09, 2024 11:07

  

  I keep seeing this. Regenerating previews doesn't work here. Shutting down and reopening Capture One solves it, for a while at least, until it happens again.

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  Thomas Kyhn

  • April 15, 2024 09:43

  

  I still get these preview issues regularly. Here's another one:

  

   

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  Petrus Dore

  • April 27, 2024 21:56

  I got the exact same problem. Since the latest major update (as I remember). Shutting down C1 and starting It again fixes it, until it happens again and again and again.

  Regenerating previews or deleting the file containing the previews or verifying the catalogue does not solve it. 

  I started a request, but until now the only advise was to import alle images in to a ne session or catalogue (and losing all settings?)

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  Thomas Kyhn

  • April 28, 2024 07:20

  

  Support suggested that I turn off hardware acceleration:

  

  While they usually suggest turning on or off hardware acceleration regardless of the problem, this time it seems to have helped, at least I haven't had this issue since doing so.

  Regarding import. You can import an old catalogue into a new catalogue, that way you won't lose any settings.

   

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  Petrus Dore

  • April 28, 2024 20:23

  Hello Thomas,

  thanks for your response and suggestion.

  I switched off hardware acceleration for display and processing, and it fixed my problem too. No issue anymore.

  I'm very grateful, and back to enjoying the use of C1  

  Regards

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  Thomas Kyhn

  • April 28, 2024 20:28

  

  Good to hear it worked for you too.

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  Steven Laurie

  • July 13, 2024 13:07

  I have been working with a C1 support associate to get this resolved....so far one month of correspondence with no solution. 

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  Thomas Kyhn

  • July 13, 2024 23:14

  

  I haven't seen it since I turned off hardware acceleration (as mentioned above).

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  Petrus Dore

  • July 14, 2024 08:59

  Me neither, after I turned off hardware acceleration.

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  Steven Laurie

  • July 16, 2024 17:28

  I have both display and processing acceleration turned off and still experiencing these issues. C1 support is understaffed...responses are slow and my case is over a month old.

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