Exporting stopped working

Peter Hanson

• March 27, 2024 22:13

Capture One 23 Pro Build 16.2.5.9 on a 2023 MacBook Pro M2 OS Sonoma 14.3

I don't believe the problem started with any upgrade. Everything was fine and then I started getting an error "output folder could not be created" every time I try to export. Progress bars don't move and time to export only gets bigger. Happens no matter the export settings or destination folder. Any thoughts?

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• 

  Walter Rowe

  Moderator

  • March 27, 2024 22:42
  • Edited

  

  Capture One 16.2.5 only supports up to macOS 14.0

  * macOS 11, macOS 12, macOS 13 (up to 13.5), macOS 14 (up to 14.0)

  https://support.captureone.com/hc/en-us/articles/13663484734749-Capture-One-23-16-2-5-release-notes

  There is a 16.2.6 update but it also only supports up to macOS 14.0

  https://support.captureone.com/hc/en-us/articles/14219459895837-Capture-One-23-16-2-6-release-notes

  I would make sure that path exists and that Capture One has permissions there.

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  phillip murphy

  • August 17, 2024 21:17

  make sure that path exists and that Capture One has permissions there...
  
  how do we address, set these permissions?
  
  many thanks

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  Ian Wilson

  Moderator

  • August 18, 2024 08:32

  

  how do we address, set these permissions?

  If you are on a Mac, recent versions of MacOS require you to give apps permission to access files and folders. Either use that section of the Privacy and Security section of System Settings...

  

  ... or use the Full Disk Access section

  

  If you are on Windows, then I don't know.

  Ian

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