INCIDENT RESOLVED: Since 16:44 CEST, May 5 Capture One users cannot purchase, sign in, activate, use Live or Sync

Julia

Moderator

• May 05, 2024 19:02
• Edited

Updated 22:37 CEST; The incident caused by an outage in Microsoft authentication service has been resolved. Users are able to log in to their Capture One accounts again. 

We apologize for the problems this has caused everyone affected. 

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We are experiencing an issue with access to Capture One user accounts. We rely on Microsoft’s authentication services in order for our users to access their Capture One accounts. Unfortunately they are currently suffering a global outage and we do not know when it will be fixed. Our engineering team is in contact with them and are monitoring closely for updates. 

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  José Miguel Soler Aguas

  • May 05, 2024 22:10

  Sigue habiendo problemas y continuamente me pide que renueve mis credenciales

   

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  José Miguel Soler Aguas

  • May 05, 2024 22:14

  También me manda un mensaje de que compruebe mi conexión a internet y vuelva a intentarlo.Me he autentificado cuatroveces y me siguen saliendo los mismos mensajes.

   

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