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Canon R5 Tether re-connect indexing/busy not connecting

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5 comments

  • Walter Rowe
    Moderator
    Top Commenter

    Do you have any other software that might be grabbing the camera when it is re-attached? Even cloud sync tools like Google Drive, OneDrive, etc, can get in the way.

    0
  • darren goldstein

    Walter Rowe - I don't believe so. Also the tethering works perfect until this issue occurs 

     

    SFA - To clarify, not when the card is full, just when a portion of images already exist on the card. It's nowhere near full when these incidents happen.

    thx

    1
  • Jared Yeoward

    I am having issues with my R5 connecting with C1 when my camera turns off then turning back on. sometimes it can take 5-10 mins to reconnect unplugging and turning off my camera.

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  • FirstName LastName

    We experienced the same issue on set today. The Canon R5 locked up while connected to Capture One, displaying the same "Busy" message on the top LCD panel and computer icon on the back of the camera. No buttons or menus worked.

    If Capture One was open and the camera was plugged in to the Mac, then the R5 was locked up. As soon as you quit Capture One or disconnected the camera from Capture One, the camera worked fine.

    Quit Capture One, camera works fine. Start Capture One, camera locks up. We even restarted the computer and the camera still locked back up as soon as we started Capture One.

    From this thread, I discovered that ejecting the memory card would cause Capture One to stop locking up the camera. Re-inserting the memory card would cause Capture One to lock up the camera again. I then tried reformatting the memory card, and Capture One no longer locked up the camera.

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  • Chris Marion

    I continue to have this problem. I'm using the latest version of Capture One Pro on a pc laptop in my studio. 

    Everything works as it should when I initially set up. Then it disconnects (seemingly) randomly. Sometimes after a period of being idle, sometimes in the middle of a session with a client.

    The only thing that "fixes" it is restarting C1. Power cycling the camera doesn't do it.

    I noticed yesterday that when I power off the R5 then turn it back on for a split second, C1 identifies the camera then it disconnects.

    I need help with this!

    EDIT: When I'm shooting tethered I want RAW files backed up on the camera as well as "backups" on the laptop.

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