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Export does not include correct (all) Clarity adjustments

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7 comments

  • Walter Rowe
    Moderator
    Top Commenter

    Don’t expect an update to 16.2 to fix this.

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  • John Turner

    Ok, so what version is it or will it be fixed?

    0
  • Walter Rowe
    Moderator
    Top Commenter

    I don't work for Capture One so I can't say. 16.3.4 is the current release. Check the release notes for the releases after your version to see if it is mentioned.

    https://support.captureone.com/hc/en-us/categories/360000430178-Release-notes

    Also consider turning off hardware acceleration and see if that remedies it. You may need to rebuild your acceleration kernels. There are instructions here on CO's web site to force CO to do that.

    https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-Hardware-Acceleration-in-case-of-viewing-processing-exporting-problems

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  • John Turner

    Thanks for the comments.

    I checked release notes before I posted and saw no reference to the problem.

    Hardware accel. is turned off. I turned those on (then back off) as part of my tests. No symptom changes.

    I will review the KB article you mentioned.

    I should have mentioned that this problem existed in versions prior to 16.2 Sorry to say I dont remember what version I first noticed it but I think it was also in 20. I'll also mention that I have done total remove/reinstalls, as well as version upgrades like 20 --> 23 with no changes in symptoms.

    It would be nice to hear from others on lower and higher like 16.3, and a subscription model user, if they as well observe the same behavior.

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  • Ian Wilson
    Moderator
    Top Commenter

    Walter Rowe - I think you meant to say 16.4.3, not 16.3.4.

    Ian

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  • Walter Rowe
    Moderator
    Top Commenter

    Ian Wilson .. yes, thanks!

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  • John Turner

    KB article recommendations did not help or did not apply.

    There were 6 ..\ImageCore versions I deleted. Some back to 13.x Did not help.

    There are no vendors under ...OpenCL -> Vendors

    Hardware acceleration is set Never\Never

    If interested: I'm using Nvidia Quadro P1000 video card via display port to Eizo ColorEdge CG2420. Not using add-on USB color profiling to the Eizo, just the built in calibration sensor. PC is dedicated photo edit apps only, HP Win 10 Pro, Intel Core i7-8700 3.2Ghz, 16Gb RAM

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