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Problems with downloading the right version

AD

I am just trying to install a second license of CO Pro on my second computer. So I go to my account, hit the download button for CO Pro (according to my current plan)

and after downloading  and installing the version of CO Pro on this second machine, it turns out, that CO Studio was installed. I have no chance to put in a license key... CO Studio is then shown as a free test version.... I don´t want to install Studio, I want to install Pro....

Why that? Any ideas what is wrong with that?

 

Thanks for help,

Andreas

1

Comments

6 comments

Date Votes
  • Walter Rowe
    Moderator
    Top Commenter

    You should be able to deactivate this within the app. Look for License under one of the menus. Once deactivated the app will quit. When it restarts it should ask you for a license key during the activation process. Make sure you do NOT select "Trial" during that process.

    0
  • AD

    Hi Walter,

    thanks for your quick answer!

    The problem is the following: In my account I navigate to my plan (Perpetual license CO Pro), and go to the download button, CO Studio is downloaded and not CO Pro....

    I know, I shouldn´t use "trial" , but when the wrong version is installed, what can I do????

    Thanks for your kind helpß,

    Andreas

    0
  • Walter Rowe
    Moderator
    • Edited
    Top Commenter

    You will notice on that download page that is says you download the installer and use your license key to activate ONE of these products. There is only one installer. The license key determines what product is activated.

    • Capture One Pro 
    • Capture One Studio 
    • All in One bundle 
    • Studio for Enterprise and for Teams 
    • FUJIFILM RAW Converter

    What product did you purchase? On your Capture One account page there is a Plans & Services tile. Click that to see what you purchased.

    0
  • AD

    Hi Walter,

    the problem is solved.... I deactivated the license key for the installed CO Studio (which I didn´t want to install) restarted the computer and then CO Studio, then I was asked to activate the license key, I put in the key (second of 3 installations) and it wiorked.... CO Studio icon then switched to CO Pro starting icon....

    Very strange and confusing, maybe this is a download bug (wrong version is downloaded defenitley). Could be interesting for for the company...

    Hope you got, what I want to explain!

    Thanks again for your quick help!

    Andreas

    0
  • Walter Rowe
    Moderator
    • Edited
    Top Commenter

    This is not a download issue. There is literally only one app installer and installs the same stuff regardless of your license key. The license key dictates what features are enabled and what it calls itself.

    0
  • AD

    Thanks for the advice and clearing the issue.... I have to remember for future updates etc....

    0

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