Tools not working

allan cleland

• August 04, 2024 01:43

Hi all,

I'm using a macbook pro 2019, Sonoma 14.6 and Capture One 20 13.1.1.24 and the tools are not responding reliably to mouse clicks to change tools and adjust sliders. A support notice suggested the version of capture one is no longer supported. Is there anything I can do to restore my ability to use the program? Thanks

Allan

 

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• 

  Ian Wilson

  Moderator

  • August 04, 2024 14:16
  • Edited

  

  Sonoma 14.6 is not yet supported by even the newest version of Capture One 16.4.4, which is only certified up to 14.5. (No doubt 14.6 support will come quite soon.)

  Capture One 20 only supported MacOS up to Big Sur 11.1.0, and even that required Capture One 20 release 13.1.4, not the 13.1.1 that you have. 

  Full details of what is supported are here.

  https://support.captureone.com/hc/en-us/articles/360002466277-Capture-One-System-Requirements-and-OS-Support 

  If you have to run macOS Sonoma, you will certainly need a later version of Capture One than the one you have.

  Ian

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  allan cleland

  • August 05, 2024 01:59

  Thanks for your reply Ian.

  It appears things in IT move faster than I was expecting. I appreciate you help.

  Allan

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