Capture One Pro 16 keeps crashing on startup
I'm using the latest version of Capture One Pro (16.4.6.20) with MacOS Sonoma 14.6.1 and as soon as I try to open it, it crashes "unexpectedly". It was working absolutely fine yesterday, and I'm suddenly having this issue. Nothing has changed in my system. I tried restarting my computer, reinstalling, etc to no avail. Any ideas?
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same, but I'm on windows and 16.5.0.2494
I thought it was just that my trial expired but I just payed for the software and reinstalled it and it does nothing when I try to open it
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What version of Windows? Have you checked the release notes to see that it is supported?
And do you mean that it just doesn't open? Are you sure that the shortcut you are using to open it points to the new version you have downloaded? And did you get a new licence key when you paid for it?
Ian
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Same.
Running CaptureOne does not launch any tasks (same if run directly instead of shortcut)
This is the only logs left. (Logs/Application.log)
Windows 10 Home 22H2
********************************************************************************
[2024-10-27 14:33:17.076][000][ID:001, ]{APPL } | Application started, version Capture One 16.5.0.2494.1016 (Capture One) - Located at: C:\Program Files\Capture One\Capture One\CaptureOne.dll
[2024-10-27 14:33:17.076][000][ID:001, ]{APPL } | Running on Microsoft Windows NT 10.0.19045.0
[2024-10-27 14:33:17.076][000][ID:001, ]{APPL } | Computer name [MASKED]
[2024-10-27 14:33:17.083][007][ID:001, ]{APPL } | CaptureOneExeFile: C:\Program Files\Capture One\Capture One\CaptureOne.dll
[2024-10-27 14:33:17.083][000][ID:001, ]{APPL } | CaptureOneExeFileFolder: C:\Program Files\Capture One\Capture One
[2024-10-27 14:33:17.095][012][ID:001, ]{LOG } | Log file initialized.
[2024-10-27 14:33:17.129][033][ID:001, ]{APPL } | Init application settings
********************************************************************************
[2024-10-27 14:51:40.240][000][ID:001, ]{APPL } | Application started, version Capture One 16.5.0.2494.1016 (Capture One) - Located at: C:\Program Files\Capture One\Capture One\CaptureOne.dll
[2024-10-27 14:51:40.240][000][ID:001, ]{APPL } | Running on Microsoft Windows NT 10.0.19045.0
[2024-10-27 14:51:40.240][000][ID:001, ]{APPL } | Computer name [MASKED]
[2024-10-27 14:51:40.247][006][ID:001, ]{APPL } | CaptureOneExeFile: C:\Program Files\Capture One\Capture One\CaptureOne.dll
[2024-10-27 14:51:40.247][000][ID:001, ]{APPL } | CaptureOneExeFileFolder: C:\Program Files\Capture One\Capture One
[2024-10-27 14:51:40.263][016][ID:001, ]{LOG } | Log file initialized.
[2024-10-27 14:51:40.304][041][ID:001, ]{APPL } | Init application settings0 -
I have solved the problem.
https://support.captureone.com/hc/en-us/community/posts/20435090511901/comments/20487184791709
Those upgrading from versions prior to v16.4.4 should be aware.
Reinstalling Visual C++ Redistributables 2015-2022 works.0
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