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CAPTURE ONE 16.2.6 DONT OPEN. CRASHES ANYTIME EStoy hasta los huevos

Permanently deleted user

I'm pretty tired of this happening to me.
For a year now, every x time, Capture One breaks and won't open.
I had managed to get it to open again a few months ago and yesterday when I started opening old work sessions and updating them to the new version, it broke again.
IT DOESN'T OPEN
I'm very tired of not getting a single message back from the hundreds of times reports have been sent from my session.
I have everything updated, all the drivers are fine. Windows 11, version 23H2
I have reinstalled, deleted all the existing folders and the same thing always happens, it opens and explodes.
I NEED IT TO WORK OR I WILL NEVER USE CAPTURE ONE AGAIN OR BUY ANY VERSION.

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Comments

7 comments

Date Votes
  • Walter Rowe
    Moderator
    • Edited
    Top Commenter

    If this is what I think it is, then this is a compatibility issue with outdated libraries.

    Search the forums for Microsoft C++ and .NET Core. Some have found that there are multiple incompatible versions of libraries on their system that cause this. In their posts users provide a way via Microsoft System Settings to do maintenance on these libraries to repair their system and stop these crashes.

    -1
  • Permanently deleted user

    Thank you very much Walter.
    I'm going to look for what version of C++ I have and I'll check where you told me.
    I'm very tired of this happening to me, especially because there are catalogs of photos of my family that I can't open anymore because of this.

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  • Walter Rowe
    Moderator
    Top Commenter

    See if this post helps .. it discusses the issue some have seen and the fix with the Microsoft redistributable libraries.

    https://support.captureone.com/hc/en-us/community/posts/21801016584861-CaptureOne-16-4-6-and-NET-CoreCLR-dll-8-0-824-36612-causes-unhandled-exception-error-Reverting-to-16-4-3-fixed-it

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  • Permanently deleted user
    I managed to fix it.
    I have removed all the c++ and runtime installations that were there but the problem still persists.
    I have done what I have always done for ages, rebooted in safe mode and opened the program.
    No errors.
    Then I have disabled hardware acceleration in both visualization and processing and everything worked.
    Catalog and old sessions that I had updated before the crash.
    I have rebooted and opened capture one again and without problems.
    I have opened an old session and without problems.
    I have re-enabled hardware acceleration only in processing and without problems.
    I do not want to try to enable it again in visualization, I do not want it to break again.
     
    Thank you for your attention and quick response.
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  • Permanently deleted user
    We still have the same problems.
    Now I keep removing things.
    It seems that Capture One 23 Version 16.2 is screwed up by the NVIDIA RTX Studio 566.14 drivers.
    And since I also work with Davinci Resolve, it's great to have to keep removing and downgrading.
     
    Honestly, I don't understand why older versions of programs that we pay for for life stop working correctly because of things like this.
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  • Walter Rowe
    Moderator
    Top Commenter

    @... .. it is unreasonable to believe that something is forever compatible into the future the software make cannot predict.

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  • Permanently deleted user

    Parece que vuelve a funcionar bien con la versión 

    Nvidia Studio 565.90 

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