Your Experience with Logitech MX Creative Console?

I recently bought the new Logitech MX Creative Console with the intend to use it mainly together with Capture One Pro. But after 2 month of struggling to get it to work I find this MX Console pretty much useless. Most of the base functionality doesn't work at all and Logi support seems not willing to investigate it properly. They come back with basic installation instructions for the Console profiles and their setup in Capture One. I checked and reinstalled everything from scratch at least twice before even getting to Logi support (and as a former IT pro I know a bit my way around).

The functions/tools that do not work on the MX console are:

Set color tag (any color)
Clear color tag
Set rating (any 1-5)
Clear rating
Brush size ‘+’ ….. interestingly Brush size ‘-‘ works!
Keystone tool
Straighten tool
Feather mask

The functions/tools that do work on the MX console are the following:

Filter rating (any 1-5)
Brush size ‘-‘
Crop tool
Layer opacity adjustment
Tool tab adjustment
Tool tab meta data
Tool tab organize
Show hide layer
Invert mask
Clear mask
Create healing mask
Cloning mask
Delete mask

That’s some of the functionality and tools I tested with the MX console (it goes without saying that my Capture One Pro 16.5.3.1 works flawlessly from the Mac keyboard with the default Logi Plugin active). Using a Mac Pro 2019 Intel here.

Now as I figured on the internet that others have the very same problem, I would like to ask in here, if any of you use the Logitech MX Creative Console and your experience? Do you face the same as I do and/or do you have a clue what I could do to fix this?

Without the basic functionality not working this console is nothing more than a brick to me and pretty much useless.

Appreciate your input. Thanks!

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