Problems exporting files

Permanently deleted user

• December 13, 2019 10:46

Hello,
in Capture One 20, when i export files, sometimes there is some problem that broke my pictures.
Is a random problem. If i export again the same file, it can be perfect.

I work with a Dell XPS 15 with Intel i9, 32gb ram, NVidia 1050Ti and a eGPU (RazerCoreX + NVidia RTX 2080Ti).
I didn't have problems with the same configuration, but with Capture One 12.1.

I attached an exemple.
Thank you

http://www.andreamutti.com/images/problem.jpg

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  Ian Wilson

  Moderator

  • December 13, 2019 12:13

  

  You could try turning off hardware acceleration and see whether that helps. If it does, you might need to look at updating a video card driver, or un-updating it to a previous driver.
  
  Ian

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  SFA

  • December 13, 2019 14:07

  Also try without the eGPU connected but hardware acceleration active.
  
  I would guess you need a different driver for each GPU. I can only image that offers plenty of opportunity for internal processing confusion.
  
  There is a log file for the GPU(s) kernel building. That might offer some general clues about what has happened during the GPU assessment stage.
  
  
  Grant

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  Jim Hughes

  • December 13, 2019 21:57

  I had the same problem with v12 and it still happens with v20. I was really hoping 20 had it fixed.
  
  Sometimes totally black, sometimes a wild grayscale plaid.

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