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Where is Capture One Support ?

Mark Osborne
Sent a ticket in 1 month ago and nothing so I sent another last week and nothing just a received notice.

1. When I reduce a file using the 1600 for web is says the file size will be 282K then when I look at it in file explorer it says 414K?

2. When edit using a plugin on my desktop I see Affinity Photo and a few others but not all show up? Then on my laptop I only see Affinity Photo nothing else does anyone know how this lists works?

I am using this forum as I can't get support to deal with these issues.
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Comments

6 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter
    So when you sent in the report, did you at least get an email acknowledgement? I sent in a support case today, and immediately got a response. (Only an automated email with a case number, not a solution to the problem.) Did you at least get that?

    Ian
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  • Mark Osborne
    Yes I said in my post that I got a received notice/email but nothing else, but that weeks ago and a month ago
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  • Ian Wilson
    Moderator
    Top Commenter
    NNN635040576084044010 wrote:
    Yes I said in my post that I got a received notice/email but nothing else

    Ah yes, sorry. I obviously didn't read it closely enough.

    Ian
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  • Mark Osborne
    So we will see what happens next if anything, never had this problem before, even when you log in to look at your tickets the ones you just sent don't appear and the look of submitting a ticket is completely different than before. Not good IMO
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  • Oleg Korsak
    I can't get any answer for this: [The Capture One forum has migrated to a new platform, as a result all links to Capture One related postsstopped working and have been removed]
    Even though they requested for a RAW file to reproduce... still nothing. Not sure what is the point if such RAW editor if this is not a high priority issue for them. Meanwhile I'm working with RawTherapee. It's more advanced and harder. But I feel it's power already
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  • Mark Osborne
    I got a email saying they have a huge pile of tickets that are working thru since the release of C1 20 and wanted to see if the new release has corrected the problem if not to reply to this email asking for help and they will escalate.

    What should happen if they expect a lot of calls when you submit a ticket or provide a notice that support will be delayed due to volumes, that would help, like being on the phone where it says high call volumes?
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