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Capture One 20 crashing every time when I import Pics

NNN637142049392406857
Just downloaded the 30 day trial of Capture One 20 for Sony and it worked perfect
for the first 3 imports. Now every time I try to import a picture it crashes every time. Right now it is
unusable for anything. I am running it on an iMac with macOS Mojave Version 10.14.6,(Retina 5K, 27-inch, Late 2014),
Processor 3.5 GHz Intel Core i5, Memory 32 GB 1600 MHz DDR3 and AMD Radeon R9 M290X 2 GB Graphics.
Any help is greatly appreciated.
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Comments

7 comments

Date Votes
  • Paul Steunebrink
    First aid, go to File menu > Verify Catalog or Session and select your session or catalog.

    And: copy the images to a folder first, and import from that folder. There could be something with the card.
    If Capture One still crashes, split the folder into two folders, each with half of the images. If one folder imports successfully and the other not, there is probably a corrupt image in one of the folders.
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  • NNN637142049392406857
    Thanks, I will check that out.
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  • NNN637142049392406857
    It didn't work. Still crashing on import. Can't import any picture from anywhere.
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  • SFA
    Try a new Catalog or session or whatever you use.

    If you have already attempted that then re-boot the system 2 or 3 times without starting C1 in case the are broken temporary files somewhere in the system.

    Sometimes that simple process can help the OS to clean up temporary stuff that may be obstructive.

    If no luck with that then you may need to see what you can interpret from the log files to get some idea about the stage at which the import process is failing.

    Also double check the settings or, preferably, set them up anew.

    No guarantees here but all things worth trying that should not take long.
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  • NNN637142049392406857
    Deleted all Sessions and Catalogs then uninstalled Capture One 20 and then reinstalled. Working Now! 😄
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  • Douglas Hammerstrom
    How do you delete all sessions and all catalogs? I have a non functioning C1 20 for Sony.
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  • Paul Steunebrink
    NNN637106503768859151 wrote:
    How do you delete all sessions and all catalogs? I have a non functioning C1 20 for Sony.

    See my tip in your thread:
    https://forum.phaseone.com/En/viewtopic.php?p=176552#p176552
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