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Constant crashing on file import

NNN637107997641369184
I've installed Capture One Express Fujfilm (version 20). I'm unable to use it due to constant crashing on file import. Anyone have any ideas please?
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Comments

13 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter
    If other users here are to help you, you will need to say more. Are you importing from a memory card, or are you importing images already on your computer? If they are already on your computer, where are they situated? Are you trying to import them in their existing location, or moving them to another location, or put them inside the catalog? At what stage in the process does the crash occur? What version of Windows are you on?

    Ian
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  • NNN637107997641369184
    Hi Ian,

    I'm running Windows 10 Enterprise 64 bit Version 1903. I'm trying to import files from my hard drive but it crashes as soon as I click on the Choose folder drop down in the Import From section.
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  • NNN637107997641369184
    It pretty much crashes if I click on anything, it's incredibly unstable.
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  • SFA
    NNN637107997641369184 wrote:
    It pretty much crashes if I click on anything, it's incredibly unstable.


    Sounds like something has not worked on the install or an unusual system setting might be causing problems.

    Have you tried uninstalling and re-installing?

    Have you rebooted after installing?

    Have you entered the activation key?
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  • Samoreen
    I have to say that this is the first time I have C1 regularly and randomly crashing on my system while browsing, filtering or sorting. I could detect huge memory leaks when doing so. This never happened before. And my system didn't change between version 12 and version 20.
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  • Keith Reeder
    Capture One 20 is remarkable stable on my Win 8.1 machine.
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  • SFA
    The release notes suggest that WIn 10 support (expected and proven to be working) goes as far as v1809.

    Maybe there is something conflicting with later updates?

    https://support.captureone.com/hc/en-us/articles/360002408757-Which-version-of-Capture-One-will-work-with-my-Windows-operating-system-
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  • NNN637107997641369184
    SFA wrote:
    NNN637107997641369184 wrote:
    It pretty much crashes if I click on anything, it's incredibly unstable.


    Sounds like something has not worked on the install or an unusual system setting might be causing problems.

    Have you tried uninstalling and re-installing?

    Have you rebooted after installing?

    Have you entered the activation key?


    Yes to all of the above.
    Thanks for the responses everyone, I've raised a support case hopefully someone will get in touch soon.
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  • NNN637107997641369184
    SFA wrote:
    The release notes suggest that WIn 10 support (expected and proven to be working) goes as far as v1809.

    Maybe there is something conflicting with later updates?

    https://support.captureone.com/hc/en-us/articles/360002408757-Which-version-of-Capture-One-will-work-with-my-Windows-operating-system-


    Good point. 1809 is pretty old now though, released in November 2018.
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  • SFA
    NNN637107997641369184 wrote:
    SFA wrote:
    The release notes suggest that WIn 10 support (expected and proven to be working) goes as far as v1809.

    Maybe there is something conflicting with later updates?

    https://support.captureone.com/hc/en-us/articles/360002408757-Which-version-of-Capture-One-will-work-with-my-Windows-operating-system-


    Good point. 1809 is pretty old now though, released in November 2018.


    Later updates probably run fine for the most part - but there is always the potential for something to have slipped through that, in the complex world of windows hardware, firmware and software, may not be quite right in certain specific situations.

    That said with imports it could be something as simple as an unsupported but not previously recognised for exclusion file type. It would be good to check the log files and the Windows crash dump.


    Grant
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  • NNN637079771108601811
    It's also crashing always in my computer while indexing a folder with around 2000 photos. C1 12 was running fine but I cannot work with C1 20.
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  • Paul Steunebrink
    Keith Reeder wrote:
    Capture One 20 is remarkable stable on my Win 8.1 machine.

    Ahh, Win 8.1, the highly disguised member of the Windows family, but oh boy, how smooth it runs 😂

    Same here, I cherish my W8.1 test machine with Capture One going back to CO7.
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  • Timothy Benton

    I have found this problem at least on my system is to do with the catalogue. For some reason which, even now I cannot work out, Capture one 12 express will crash when you go to import from an SD card. It is something to do with the "import to" folder. It happened when I first started using it. The way I solved it was to create an import folder with Finder (Mac) then verify it as a catalogue in the file menu of Capture one. This seems to work. At least it seems to stop the crashing. It also might be because the import folder becomes too big. I think I remember reading this somewhere in the past. I revisited this page due to the fact that the crashing started again today for no reason. I created a new folder again and verified it again through the file menu and C one is now working a again as normal.

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