Tether Drops out - what is your troubleshoot workflow?

NN103450

• September 12, 2017 09:10

Just wondering if the camera loses connection or wont connect what is your general workflow for troubleshooting?

is there a preference between disconnecting/reconnecting cable first or restarting capture one first?

or if you have any general troubleshooting workflows would love to hear thanks

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  cdc

  • September 12, 2017 19:11

  Start at the camera:
  
  Check connection/cable
  Turn off/on camera or pull battery
  
  Move to computer:
  
  Change cable to another USB port (sometimes this works)
  Restart Capture One
  Restart computer
  Delete Capture One preferences & cache 7 restart
  
  In most cases I don't have to go further than restarting Capture One.
  
  If none of these worked my next step would be using the camera manufacturer or third party tether software and enable hot folders in Capture One.

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