Capture one pro 20 for Sony Crashing.
I recently upgraded from version 12 to 20 and the software crashes when i am exporting a file and when applying any noise reduction. I did uninstall and re-installed the software but no luck. I did email the support but no response yet , so would like to know if Any one experiencing this .
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With regard to troubleshooting, try to set the hardware acceleration to Never in the Preferences, General tab.
In addition, I hope you send in the crash reports when the crash reporter opens after a crash. This will help solving the problem. You can also open a support case.0 -
Thank you , Will try it out this evening . I did email the logs to the support team. 0 -
bapanapalli wrote:
Thank you , Will try it out this evening . I did email the logs to the support team.
eMail or did you create a Support Case which would then be managed to give you oa personalised service?0 -
Submitted request thru their website. Received response this morning saying that they are aware of this issue and have high volume of issues after their launch and will resolve in a proper manner. 0 -
Thank you Paul.. It worked. By disabling the hardware acceleration i was able to work flawlessly. Thanks once again for your quick response. 0
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