Upgrade period...
Hi, I have C1 for Sony Perpetual license, purchased July 2019, after only 4 months do I qualify for an upgrade to C1/20?
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For free?
No. However you do not have to upgrade at this time if you do not wish to. You could perhaps leave it until next year?
https://support.captureone.com/hc/en-us/articles/360003088138-Capture-One-20-FAQ#h_e8f8696b-db64-4683-bb21-4fea649f6b53
HTH.0 -
Hmmm, its a shame you have lost your flexibility. When I set up Phase One the UK circa 1995 we helped customers. So, I have to use an old programme now for 8 months? So what does the perpetual license mean? No upgrades just support, but there are no more upgrades to support? -1 -
The reason I'm also questioning this is: when I went to upgrade or update v12 in the update panel the download available is v13.0 which I expected would be Catalina related. Then a pop-up appears to say "This update could be payable." In your Q&A it clearly states "Why did we skip v13~19" and that its 2020 and you will be moving to v20... 0 -
NNN636748968171902425 wrote:
Hmmm, its a shame you have lost your flexibility. When I set up Phase One the UK circa 1995 we helped customers. So, I have to use an old programme now for 8 months? So what does the perpetual license mean? No upgrades just support, but there are no more upgrades to support?
Firstly this is a User to User forum so if you wish to address Phase directly and with certainty you would be best advised to use the Customer Relationship Management system not the forum since the forum is not an official phase support channel.
Of course given your comments you may still have some direct contact options on a more personal level.
Why do you think you have to use an older version for 8 months?
One can upgrade at any time one chooses at the reduced upgrade price (compared to buy new), The recent offers reduced the upgrade price even further.
But its optional so if you feel you only want to invest once a year you can wait a while. And of course personal technical support is still available and free, with or without the purchase of Phase hardware.
Perpetual means that you do not have to upgrade and you do not have to pay to continue using the application. So long as you have a device that will still run the software you can use it. Subscription models, however, tend to stop working when one stops paying for them. They clearly have their place - especially in a business setting. But they do not appeal to everyone.
That said it is clear that anyone with a dominant market position is keen to have some sort of subscription model especially if a large part of their business is B2B. Microsoft, for example, are headed that way for all products in all markts and so far as I can tell Apple do something similar via their hardware and OS life cycles.
By all accounts Adobe's push into subscription supplies a few years ago seem to have paid off well for them. Well enough to persuade the management to head for subscription only and push web based products.
I prefer perpetual as offered for Capture One.
That said Phase have a business to run and owners to satisfy so we can never presume that things will stay the same for ever.
HTH.
Grant0 -
NNN636748968171902425 wrote:
The reason I'm also questioning this is: when I went to upgrade or update v12 in the update panel the download available is v13.0 which I expected would be Catalina related. Then a pop-up appears to say "This update could be payable." In your Q&A it clearly states "Why did we skip v13~19" and that its 2020 and you will be moving to v20...
The software is named V13 but the Product is marketed as V20.
I would assume that a late change in naming strategy (related to the development time frame) probably meant that the working name for the development was well embedded in the development system and any attempt to change it (and all of the supporting systems internal technical documentation, testing records, etc., etc, was deemed to be too time consuming or risk prone to make it worth the effort for the amount of cosmetic benefit.
There may be other reasons.
There was a further release of V12 that provided Catalina support iirc.0 -
Okay. I have Capture One Pro (for Sony) 12.1 Build 12.1.050 (608b6df) will this remain stable for Catalina updates in the next 8 months? I'm asking as I don't want any nasty surprise to our workflow... 0 -
NNN636748968171902425 wrote:
Okay. I have Capture One Pro (for Sony) 12.1 Build 12.1.050 (608b6df) will this remain stable for Catalina updates in the next 8 months? I'm asking as I don't want any nasty surprise to our workflow...
The last V12 update, iirc, provided Catalina compatibility.
To answer you question -- I can;t. This is a User to User forum.
Create a "Request" via the "Submit a Request" link on the Support pages and ask Phase for comments.
Given that Phase cannot control what Apple do with their OS you may also want to ask Apple what they are planning to do with Catalina in the coming months and might any of their plans lead to instability with applications running it.
HTH.
Grant0 -
We have a workflow that includes C1 and it's imperative that we know what kind of support is given. I understand your reluctance to omit my upgrade request but please bear in mind when we are running a business. We don't want any issues with support for v12.1, we have asked the same of other software vendors and so far there is on-going support.
I will send an email to Phase one to clarify the situation.0 -
NNN636748968171902425 wrote:
We have a workflow that includes C1 and it's imperative that we know what kind of support is given. I understand your reluctance to omit my upgrade request but please bear in mind when we are running a business. We don't want any issues with support for v12.1, we have asked the same of other software vendors and so far there is on-going support.
I will send an email to Phase one to clarify the situation.
It not "my" reluctance.
I'm just a user not Phase staff and in any case I doubt that any member of the Phase staff could offer a definitive statement, especially not on their own authority and in a public forum.
Worst case scenario that I can think of in the case that Catalina has some change that screws everyone, is that C1 20 would be supported (and one would imagine quite quickly unless it was a major foul up on Apple's part ) and you would simply upgrade as a disaster recovery activity. Do you really need to stick with V12 for an extended period?
Alternatively be very cautious applying Catalina updates.
HTH.
Grant0 -
I understand your reluctance to omit my upgrade request but please bear in mind when we are running a business.
I am not sure who the "you" is in this statement, but do you realise that by saying that here, you are not addressing Phase One or Capture One star? This is a user-to-user forum. Although some Capture One staff do participate from time to time, this is really just a forum for us, your fellow users of the app.
Ian0 -
This whole idea of switching to a subscription model stinks for users. It is nothing more than a way to extract money form the user base with only incremental upgrades. These same upgrades were given for free in the past. Adobe led the way with this model and I dropped them like a hot potato over it. It is unfortunate that phase one, which used to be. customer friendly has now gone that way too. And don't give me they have a business to run BS like someone mentioned. It is just crap customer service to have someone pay for an upgrade and then 2-3 months be forced to go to an annual subscription just to maintain compatibility. Just my opinion. I realize not everyone agrees. But those that do should think strongly about not moving to the subscription. If enough users do that, then the company would have to rethink its pricing model. Wouldn't be bad if it was offering substantial value over what was previously offered with upgrade pricing. But that is clearly not the case. 0 -
Jeffrey411 wrote:
This whole idea of switching to a subscription model stinks for users. It is nothing more than a way to extract money form the user base with only incremental upgrades. These same upgrades were given for free in the past. Adobe led the way with this model and I dropped them like a hot potato over it. It is unfortunate that phase one, which used to be. customer friendly has now gone that way too. And don't give me they have a business to run BS like someone mentioned. It is just crap customer service to have someone pay for an upgrade and then 2-3 months be forced to go to an annual subscription just to maintain compatibility. Just my opinion. I realize not everyone agrees. But those that do should think strongly about not moving to the subscription. If enough users do that, then the company would have to rethink its pricing model. Wouldn't be bad if it was offering substantial value over what was previously offered with upgrade pricing. But that is clearly not the case.
I wouldn't switch to a subscription model, for my own use. But I am not sure what people expect if they have bought a previous version some months ago. If someone has bought version 12 say three months ago, they have the choice to go on working with version 12 for as long as they want (years if they want to). No-one is forcing them to upgrade to version 20. I see the logic of giving a free upgrade to 20 for people who bought 12 only a few weeks ago, but I am not sure where they expect the line to be drawn. Would you give a free upgrade to someone who bought 6 weeks ago, 6 months ago, or what?
Ian0 -
Jeffrey411 wrote:
It is just crap customer service to have someone pay for an upgrade and then 2-3 months be forced to go to an annual subscription just to maintain compatibility.
What have you misunderstood that makes you think, or so it appears, that the only way to update is to go to a subscription license?
To update, after the grace period mentioned in other posts, certainly requires payment but it's optional for a perpetual license and the license does not suddenly expire, unlike a subscription usually will if one stops paying.
Grant0 -
NNN636748968171902425 wrote:
Hi, I have C1 for Sony Perpetual license, purchased July 2019, after only 4 months do I qualify for an upgrade to C1/20?
No because you're past the 30 day grace period.0
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