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Restoring Images From Trash

Comments

31 comments

  • BeO
    Top Commenter
    First of all, Welcome.

    I think other users have reported a trash window problem in the forums, seems to be an issue with the new version. If you report this as a bug in the Capture One home page "submit a request" this would help prioritizing the work of the development team.
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  • SFA
    How many files are reported in "All Images" when it is unfiltered in any way?

    Something over 3000 or more like 2400?


    Grant
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  • Steve Milne
    BeO wrote:
    First of all, Welcome.

    I think other users have reported a trash window problem in the forums, seems to be an issue with the new version. If you report this as a bug in the Capture One home page "submit a request" this would help prioritizing the work of the development team.


    Thanks. I will report it as suggested.
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  • Steve Milne
    SFA wrote:
    How many files are reported in "All Images" when it is unfiltered in any way?

    Something over 3000 or more like 2400?


    Grant


    It was the correct amount (~2,500 or so). In the 'Folders' section I was showing as having '0' 'In Catalog'. I ran a Verify check on the Catalog and it found errors, but the Repair button was greyed out. Then I tried Restoring the Catalog and I got an earlier catalogue (that I had been playing with whilst evaluating before buying). I seem to have lost all my imported images and Projects, Folders, etc.

    Whilst thinking about this, I wonder what approaches people take to constructing catalogues. Do most folks upload all old images to their Capture One catalog? I'm wondering if I should just do new images and upload old ones only as and when I feel like reprocessing them.
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  • Ian Leslie
    gnomus wrote:
    Whilst thinking about this, I wonder what approaches people take to constructing catalogues. Do most folks upload all old images to their Capture One catalog? I'm wondering if I should just do new images and upload old ones only as and when I feel like reprocessing them.


    There is a wide variety of approaches. I moved from LR to C1 and imported my LR catalog which contained all my images. Then I started importing new shoots into that catalogue. Since I started I moved to a slightly different workflow where I create a C1 Session first and do some initial culling, rating and metadata work before importing the session into the catalogue.

    I outlined my process here: [The Capture One forum has migrated to a new platform, as a result all links to Capture One related postsstopped working and have been removed]

    I am currently considering adding PhotoMechanic into the mix for its very nice renaming and metadata handling.

    My current image count is 64 900 images.
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  • Willy Knuever
    Hi,

    I have the same problem. After creating an album and moving the images to that album I get the message "restoring 1 of 133 images from trash - about 1 seconds left". But the trash is empty. I didn't use the trash. So what is the matter? The message stays.

    Willy
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  • Steve Milne
    IanL wrote:
    gnomus wrote:
    Whilst thinking about this, I wonder what approaches people take to constructing catalogues. Do most folks upload all old images to their Capture One catalog? I'm wondering if I should just do new images and upload old ones only as and when I feel like reprocessing them.


    There is a wide variety of approaches. I moved from LR to C1 and imported my LR catalog which contained all my images. Then I started importing new shoots into that catalogue. Since I started I moved to a slightly different workflow where I create a C1 Session first and do some initial culling, rating and metadata work before importing the session into the catalogue.

    I outlined my process here: [The Capture One forum has migrated to a new platform, as a result all links to Capture One related postsstopped working and have been removed]

    I am currently considering adding PhotoMechanic into the mix for its very nice renaming and metadata handling.

    My current image count is 64 900 images.


    Thanks all. I have had a response to my Support Request from Capture One. It wasn't especially helpful since the only suggestions (Verify and Repair) were things I had already tried. Restoring the catalogue has meant that the adjustments I made to a number of images (in the corrupted catalogue) have all been lost, and I am having to start from scratch - which is a bit irritating. I have sent them my logs and system info.

    This is my first experience of Capture One. If I understand correctly, the Catalogue is crucial to the correct working of the program, since, amongst other things, it contains a list of all your processing edits. Having had such a significant failure so early on, does leave me with a lack of confidence in the Catalogue. I am now wondering if, rather than having all my images in one catalogue, it might be better to have a series of catalogues such as: National Parks; Cities; Still Life; etcetera, etcetera.

    What do folks think of that approach? Is anyone organising their images in this way?

    Steve
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  • BeO
    Top Commenter
    Strve, I can understand that, as a new user being confronted with an unstable catalog, or maybe even version, is frustrating and not contributing to build up confidence. I never encountered a complete loss in years, only occasionally a broken catalog entries which could be fixed by the verify process. (Though you have to believe that if you don't know what was broken). yes the catalog us crucial, what I do is regular backups and keep one per year at least, plus the last 6 or so. Dividing into different catalogs seems reasonable if that fits your wokflow and doesn't hinder you. Sessions might also be an alternative for you I believe they are more stable, from what I read in the forum.

    Regards
    BeO
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  • Jim Casler

    FWIW, I have also reported this issue. Have yet to hear back, but I think this is a real bug, and should be addressed.

    Right now, I CAN say I'm far less than pleased with the bug reporting setup now. A "Request" is not the same as a bug report, and ought not be treated as if it were. 

    Also, I don't see anyway to see the status of any reports or "requests." 

     

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  • SFA

    "Also, I don't see anyway to see the status of any reports or "requests." 

    Next to the "Submit a Request" link at the top of a page you should see (if logged in) a link of your user name (Support account).

    The little triangle symbol indicates one or more drop down options.

    Click to see the options.

     

    "My Activities" allows you to track Requests, your Contributions and threads you are Following.

     

    HTH.

     

     

    Grant

     

     

     

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  • Jim Casler

    Shows nothing.

     

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  • SFA

    Jim,

    Nothing at all?

    How did you Report the Issue and was it in the new support system or the previous support system?

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  • JAMES RAND

    The new version of Capture One (20.0.2) does not work!  I have reported this issue and have not heard back except for a useless email as to what kind of a computer I'm using.  Capture One, if you are listening to this, I'm about to discuss this in public on DP Review.  This is serious. I can't use the Catalog.  Please get back to me. You have my phone number. My request number is 23926

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  • SFA

    Just to be clear Jim,

    These imports are imports of Lightroom catalog folders via the LR import utility?

    Or are they completely fresh imports direct from original files?

    And I assume you are running on Windows  - perhaps Win 10?

    I ask since there are quite likely to be significant differences between your experience and the experiences that others may have and a casual reader stumbling across this post at some point in the future may benefit from knowing the answers.

     

     

    Grant

     

     

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  • JAMES RAND

    These are fresh imports from the original files. As a side note, I tried starting over with an brand new Capture One catalog.

    1. Create catalog.
    2. Create a session.
    3. Import a session.
    4. Drag files to the collection tree. Worked.
    5. Create a new session for directory 2019\06\01. Discovered that "Current Location "is not available.
    6. Create a new catalog for directory 2019\06\01. Import images from that directory. "Delete" the non keepers.
    7. Reopen catalog in step 1. import catalog from step 6. Drag the keepers to the collection tree. Failed.

    So what I've learned so far is that you can't import an entire year in the [year]\[month]\[day] approach and be able to drag selected images to a collection tree.  And, you can't do it the hard way just working on 1 day.

    Bottom line. Capture One 2020 is broken. Thinking about uninstalling it an going back to 2019. Only problem with that is that there is no guarantee that once I've categorized 10 years of photos, the catalog won't be blown up when upgrading to 2020 after it has been fixed.

    Please let your lead programmers know. As a software developer myself, I understand that software is complex. Let us know that the problem is being addressed with an estimated time of fix.

    Thanks.

     

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  • SFA

    Jim,

    You may or may not be aware that this is a User to User forum forum not an official support channel - or at least the old one was and other than this one being more closely related to the FAQ system and offering a Feature Requests section I have niot seen any suggestions that the intent for this version of the forum is any different to the previous version.

    It may be that there is a different objective but if so nothing has officially been announced so far.

     

    I'm not a regular catalogue user so I'm not familiar enough with the functionality (compared to sessions) to feel certain that I understand well enough what you are setting out to do without actually trying to reproduce the same steps - and I don't have anything I can think of that would allow me to do that swiftly.

    I especially don't follow your step 5 or anything much after that.

    There should be no need to create a session but even so doing so should not really be a problem. Howeer why was "Current Location " not available. Is that where you were hoping to create the session? Or was that after you had created the session and were attempting to import and leave the files where they were already located - in their Current Directory?

    If I read you step 6 you have created a session, then imported the session to a new catalogue. Deleted the non-keepers (which has presumably but them in the session trash, but not removed them from the session unless you actively deleted them from the system.).

    So you now have a Catalogue that contains references (?) all of the original images (or is it set up to "manage" them with the original files inside the catalogue folder structure?)  INCLUDING the deleted from catalogue but not deleted from disk non-selected images.

    Then you elect to read that catalogue into the original catalogue. I'm not entirely sure what you mean by "drag the keepers to the collection tree" and what your objective is for that action but that's probably more to do with my low level of catalogue activity. I'm not sure what the "Collection Tree" is in that context.

    However I would have expected the Import process to have created a relevant entry in either the Catalog Collection or the User collections section already.  Most likely in  the Catalogue collections for import activity with the User collections being working sub-selections (of various types) created from the various files imported to the catalogue.

    Either way your process description sound far too complicated compared to anything I have ever done when experimenting - usually creating catalogues from some existing filed images for testing purposes so I suspect you should be looking at a much simpler approach whether or not the problems you have experienced are affected by the processes you have followed so far.

     

    HTH.

     

    Grant

     

     

     

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  • Ian Wilson
    Moderator
    Top Commenter

    One your point 5

    5. Create a new session for directory 2019\06\01. Discovered that "Current Location "is not available.

    The idea of importing at current location is a catalog only thing. If you truly meant a session, then if you have images in some folder, you can navigate to that folder in the Library tool of the session with no importing required. If you want to, you can make the folder a session favourite, which has two effects, making it easier and quicker to navigate to, and also including the images in that folder in the All Images collection.

    Ian

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  • JAMES RAND

    I have submitted requests for support from Capture One. They have not responded with any help.  There is a bug in the software. I suspect that it revolves around importing from the "Current Location".  I don't like the thought of going back to Adobe, but at least their software worked.

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  • Jim Casler

    I have heard back, after reporting the "Restoring from trash" issue. Here's what I got:

    Thank you for contacting Phase One Technical support.

     

    This is the premium support for owners of Phase One or Mamiya-Leaf camera equipment.

    If you do own Phase One or Mamiya-Leaf equipment, then please provide us with at least one serial number of your equipment as your profile does not contain any registered hardware.

     

    If you do not own any Phase One or Mamiya-Leaf camera equipment and need support for Capture One, then you should contact the Capture One team here:

     

    https://support.captureone.com/hc/en-us


    This is where I note that the supplied link takes me right back to the page where we can go to the forum, or "request" something.
    So, what we have now is a circular reference. We just get sent around and around, and won't find support this way.
    Now that I look at the situation, it appears as if Phase One may be discontinuing support for those who don't buy their cameras, or may be separating themselves from the Capture One product. I really don't know what to do now. I just bought an upgrade that  seems to come with no support, and I'm not happy.

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  • Jim Casler

    Aaaaaannnnnnnd...

    I clicked the "Submit request" link, and wound up with a set of choices that weren't available the last time I checked.
    What is going on with this? Is the support ticket system still being built out? I literally just went through an entirely new-to-me set of menus today, as opposed to a couple of days ago.

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  • SFA

    Looks the same to me, Jim, as it has done for a few weeks.

    Did you perhaps (and likely) get the screens that you see if using the

    "If you own Phase One or Mamiya Leaf hardware, please click here" link?

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  • JAMES RAND

    I have not heard back from Capture One. Have an ongoing support ticket that they do not respond to.

    I really love editing photos in Capture One . However, their Collections / File management software just does not work.  Looked at Capture One's site in Copenhagen. Searched for email names. Could not find any. No easy way to contact them. They have isolated themselves pretty well from their customers. Hard to believe they would treat customers this way. Thinking about sending them a letter.

    I don't want my money back. Easy to get under Maine's implied warranty laws. Just want the product fixed.

    Try this link. Maybe you can get them to respond.

    https://support.captureone.com/hc/en-us/requests/new

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  • Steve Milne

    I am still having issues with my catalogue.

    At first I tried uploading all my images into the catalogue, but that led to a major failure (see my original post) and so I abandoned that catalogue and I have only 'uploaded' a handful of images into the new catalogue.  Generally I will import one image.  I will look at it in Capture One.  If I don't think it is worth editing the image (or I have edited it somewhat and don't like it), I will place it in the Catalogue Trash.  From time to time, I empty the Catalogue Trash, being careful only to remove the image from the catalogue and not from the disc.

    I only have 46 images in the current catalogue.  Nevertheless, I still seem to be coming across frequent issues with the catalogue.  Given the issues I have had in the very short time I have been using the program, I 'Verify' my catalogue on a frequent basis.  Most of the time it is OK, but occasionally it fails the verification check (maybe 3 or 4 times a week).  When it does so, the following section of the report window seems to be relevant:

    Checking stack image relationships
    FAILED!
    Checking stack image relationships done
    Checking stack collection relationships
    FAILED!
    Checking stack image relationships done
    Database content error
    Database check FAILED

    Whilst clicking 'Repair' does fix these, with only 46 images I am surprised that I am getting errors as frequently as I do.  I am not minded to build a more extensive collection whilst I have so little confidence in the Capture One catalogue. 

    In addition, I will occasionally find that when I load an image, I get a thumbnail that bears no relation to the image I have loaded - indeed the thumbnail may be from an image that is not even in the catalogue (although it may have been in the previous catalogue, when I tried loading all of my images soon after getting the programme).  Once again, 'Regenerate Previews' will fix this issue.  However, with just 46 images I fail to see how I can be having so many problems. 

    I'm not unfamiliar with photo editing - I've been doing it for a few decades now and I have used (and still use) many of the available image editing and cataloguing programmes, including Photoshop and PhotoMechanic.  I don't get reliability issues using these programmes and don't really understand why I am having such problems with Capture One. 

    Any ideas?

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  • Alex Camilleri

    I feel like this went a bit offtopic compared to the open post, but just here to mention I am having the same issue with Restoring 1 of X images from trash - 0 seconds left

    Any idea how to fix this or what's the cause of it?

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  • Willy Knuever

    This is a longtime bug. It seems that only the crew of Capture One don’t know it. Or It is to difficult for them to solve the problem. Restart the program to stop the annoying message for a moment.

    Regards Willy

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  • JAMES RAND

    On February 25th, sent an email to the parent's company president concerning this issue. Received an email back from the VP of Product Development, Capture One on the 26th.  "... So it does work, which is why we need find out why you and others are having these issues and fix them.  I will follow up with our Support team and R&D department to secure that we get a solution."

    Just sent a follow up email to the VP to find out where they are in the fix process.  Given how fast the VP initially responded, one day, I've got good feelings that Capture One will figure it out.

    Jim

     

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  • Zachary Wickliffe

    I've been waiting on help with this (along with other catalog instability issues) for almost a MONTH now through the C1 support email. The response from the support team was that the reason for my issues was because I was referencing the image storage location as a UNC instead of drive letter (even though it was technically an internal drive on my desktop) so I switched the reference to be drive letter naming and I'm still having the issue. Although, I will say that if Capture 1 can't handle UNC filepaths then how do pros use it in any real capacity considering network storage is widely used by every major software with basically no issues. 

    I can't for the life of me understand why this is so buggy. Has anyone tried to revert to an older version? If so, which version was previously OK? 

    After this message pops up, it seems that the database becomes corrupt in my case. Then I do a database check, repair and re-open. It seems to work after that but only for some period of time before it fails again. 

    Extremely disappointed I spent the money to upgrade for such a buggy catalog management tool considering that is the primary task of the software.

    I have videos of me performing the steps Jimrand listed in his comment from a brand new catalog and it failing exactly the same way. It's reproducible every time.

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  • Zachary Wickliffe

    Walter,

    I'll give it a try. I've started fresh with new catalogs in the past and re-importing the photos but I haven't tried importing the trouble catalog.

    Really upsetting that they don't provide refunds either. Would hate to have to do a chargeback on my credit card because there is 0 support and terrible instability.

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  • JAMES RAND

    Just received this automated response from Capture One:

     

    This is an automatic reminder from Capture One Support:

    It has been 2 days since we last replied to your request, and we look forward to hearing from you.

    If a ticket goes 7 days without a reply, it will automatically be closed.

    Support is not closing a ticket because the software company fails to respond.

     

    I have lost all confidence in the management team at Capture One / Phase One. We all know at this point there is a serious bug in the product that prevents the cataloging of images. It is easily reproducible. See comments posted at https://support.captureone.com/hc/en-us/community/posts/360009408877-Restoring-Images-From-Trash?page=1#community_comment_360001808197

    Editing of images is great. At this point, however, I’ve started looking for at an alternative for cataloging.

    Again, really disappointing.  This should be a simple software fix.

    Jim Rand

    CC: Henrik Håkonsson;Jan Hyldebrandt Larsen; Jesper Rosenkrantz 

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  • Jack

    To clarify: that was not an automated response to your support request. This is an automated message that is sent out if we do not hear from you after 2 days - we do not disregard bug reports or user feedback in any way.

    Please check support ticket #36043 and you will see that a support request was submitted (on your behalf) on Wednesday and is being handled by myself.

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