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Capture One 20 not seeing Canon 90D

Lori Benoy

As it says in the title my Canon 90D is not being seen by Capture One.  (it was previously....) 
I have the most recent version of Capture One 20 Pro, and running Catalina 10.15.3 on my mac book pro.
All firmware for the camera is up to date. 

My camera is seen by the computer, (USB 3.1 connection) and I have gone step by step through all of the troubleshooting (accessibility, uninstalling google drive, ect.). 

I have updated to the most recent EOS Utility, and the camera can be seen and run through that, but I much prefer to use Capture One. 

All and any help would be greatly appreciated. I am totally at a loss and can not find answers which seem to fix the issue. 

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Comments

8 comments

Date Votes
  • SFA

    The release notes suggest that the 90D has been supported since the V20.0.1 release.

     

    Which C1 release are you using?

     

    Grant

     

     

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  • Lori Benoy

    Hi Grant, 

    Capture One 20.0.2 for Mac

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  • SFA

    Has anything changed since it last worked?

     

    I assume we are discussing Tethering here - not just CR3 file types? (Just checking that we do not have a miscommunication.)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

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  • Lori Benoy

    Since it last worked I updated to the current Capture One 20.0.2 and I think an OS update to mac. (Update within Catalina). 

    And yes, just trying to get it to tether/ recognize the camera (regardless of file type/output type)  

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  • SFA

    As I understand things the Fuji bodies have several connection options and only one of them applies to C1 tethering.

     

    If it has worked before is there any chance that the in camera setting has changed? (Just one more easily overlooked possible variable factor to consider.)

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  • Paul Steunebrink

    Could it be that you lost the tether connection to your Canon 90D since the Catalina 10.15.3 update?

    Also, check the System Preferences, Security & Privacy, Privacy tab, that CO20 has access to Photos.

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  • Lori Benoy

    It may have been the update—I'm not entirely sure (or if I would then be able to do anything about it... :(. ). 

    Under Accessibility, Capture one is checked activated under: Acessability, Full disk access and Photos. 

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  • Christopher-James Sheppard
    • Edited

    Hi, i just posted the same thing for my canon 6d mk2

    Have you tried taking the memory card(s) out?

    I took mine out and it instantly recognised the camera, weird as Ive never had to do this before.

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