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Provision of an on-line log file analysis tool for self service problem help.

Implemented
SFA

Technical problems are likely to be indicated by report lines in the C1 log files. These could be used to assist users to identify what sort of actions they may be able to undertake to rectify real time problems without the need for interaction with support team members - at least in some cases.

No doubt the C1 team have access to such tools internally but for 24/7 assistance there could be benefits for everyone in providing some automated first line analysis.

There are application available that should be able to provide features that would allow an file to be submitted, analysed and suggestions returned to the enquirer. It might be extremely beneficial if this sort of service could be offered on demand and automated.

 

Grant

 

2

Comments

2 comments

Date Votes
  • Official comment
    Jakob Boie Sørensen

    Hi Grant,

    Thank you for reaching out and for your feature request and good elaboration of it.

    I will forward it to our Product Management team.



    Best regards,

    Jakob, Capture One

  • BeO
    Top Commenter

    good Idea. Faster help for some problems for some users, and more free capacity for support staff to deal with problems which are harder to analyse.

    regards

    0

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