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Can't Edit Offline Images/Previews from External SSD (Eye Icon)

Pat D

Hi all, I'm currently on the trial for Capture One.

I'm importing photos into a Catalog from an external hard drive, and the previews say they've been generated. 

However, once I disconnect my external hard drive, I can't edit any of the photos at all. Sliders are greyed out, I can't rate or color tag them. It says "Offline" and there's an eye icon at the bottom right corner.

I've tried regenerating previews, even changing permissions on my SSD, but no dice. Could it be a free trial limitation maybe?

Any help is appreciated! Let me know if you need any more info. Thanks!

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Comments

6 comments

Date Votes
  • SFA

    If you are using a catalog and you have the preview generated they should be held in the catalog and therefore available for limited editing (compared to full functionality ) even if the original images are off-line.

    However there are Thumbnails (what you see initially in the browser) and Previews (What you see if you select an image and edit in the viewer.)

    There are also some functions that may require access to the original images.

    As far as I know there art no free trial limitations per se.

    Are you using the trial license for a manufacturer limited Express version (Or the Phase Back version)  or a full "Pro" option - whether or not manufacturer limited.

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  • SFA

    FWIW here is a link that outlines the meaning of the various Icons that can be seen on Thumbnails.

     

    https://support.captureone.com/hc/en-us/articles/360002474238-Thumbnails

    The Eye icon suggests Read only.

    Why it is read only may depend on the activation key you are using and, possibly, some settings in the Preferences file.

    So far it's a little difficult to suggest anything more useful to you.

     

    Grant

     

     

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  • Pat D

    Hey Grant,

     

    Thanks for the response. My license info says "Capture One Pro (trial)" I can't see any limitations noted.

    Any idea what settings in the preferences file? 

    My current (in progress) workflow is just creating a Session on the external SSD, importing it to "Current Location" in my main catalog on my laptop. When I do "In Catalog" it works just fine, but I'm not sure if that's because of the preview or because that's how "In Catalog" works vs. "Current Location".

    I am regenerating previews in Catalog and they still are read-only.

    Pat

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  • SFA

    Pro means you should have full functionality. Trial takes nothing away - just limits to 30 days.

    For a full read just type Preferences into the Search box at the top of the "Community" centric pages.

    You should see this pages referenced.

    https://support.captureone.com/hc/en-us/articles/360002487238-Capture-One-Preferences-overview

    and a number of sub pages.

     

    The "Image" tab is the one I was thinking of - enables and disables various file types from allowed editing  - so worth checking.

    Your workflow, as described, means that the Catalogue file will be created (or have added to an existing file) all of the information about where the source files are, what edits have been applied to them (assuming you import to the catalogue and "include existing edit" information from the session - you can choose not to do that)  and thumbnails and previews should have been created. "Current Location" means the Source Files will be left where they are - on the external disk.That keeps the Catalogue relatively small in size.

    "In Catalog" will copy the source files into the catalogue folders as well - which is why that works without problems. (that also suggests that your Preferences settings are OK  - just so long as the same sorts of files are are being imported to the catalogue as are left on the disk.)

    For the files left on the disk that has been disconnected, assuming the Previews have all been successfully created and you shoudl be able to edit to some extent based on the Preview. However as far as I know (I'm a sessions user and rarely a Catalogue user and even more rarely a catalogue user with the source files detached) the edit possibilities are a little restricted  - not all tools can be used. Anything that requires to re-reference the original source files in order to calculate changes will struggle to work with just the Previews. There may also be other facilities you have used that have created files in the session that are referenced rather than imported to the catalogue and for which the inability to access the files means that C1 cannot make changes successfully and so cannot edit with the files off-line.

    Alternatively it may be something simpler - like permissions in the catalogue folder structure. But the permissions challenge is historically a much more Mac oriented issue rather than Windows.

    Hopefully one or more of the Sessions to Catalogue workflow users will drop by and offer their suggestions about what might be happening.

    Presumably if you re-connect the external drive you can edit again from the catalogue?

    Bear in mind that the edit activity in catalog and session is entirely separate and (assuming the session file still exists) both session and catalogue will have their own edit data that works with the source files so changes in one will not be reflected in the other. I just thought I had better mention that for completeness.

    Grant

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  • marcoi

    Hi Pad

    This is a known bug of the Windows version, present since CO 20.0.2 and NOT solved on 20.0.3

    I'm very disappointed by this delay of Phase ONe to solve this HUGE bug

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  • frank kennedy

    Yes I have the same problem. I raised a support request on 29th January 2020. I received a couple of troubleshooting suggestions that didnt work. I was asked to submit log files a couple of weeks ago but have heard nothing since then.

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