Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Entire UI magnified on external laptop monitor

Pat Miller

So I am running Capture One on a dell XPS 15 w/ an external monitor attached.  The UI looks normal on the laptop screen (4k resolution), but when I move it to the external monitor (30", 2560X1600 resolution) it keeps the magnification from the laptop screen, and the entire thing is zoomed in.  I can't even see the entire contents of the "file" menu, because it fills the screen.  I've tried quitting and relaunching the app - and while it now launches on the external monitor, it keeps the zoomed in resolution.  Note that it isn't the image that is magnified / zoomed in - it's the entire UX.

0

Comments

6 comments

Date Votes
  • SFA

    Are you able to set different resolution values for the different screens as part of the set up on your GPU card?

    I assume it is set for the 4k resolution of your laptop screen and is simply displaying the same resolution on your external monitor that supports only a smaller resolution.

    0
  • Pat Miller

    Yeah, exactly.  Unfortunately it's the only app that seems to be doing this - every other one scales correctly.  I'll need to go spelunking in my settings I guess.

    0
  • Yuhuan Xu

    Same problem here. The resolution is set correctly for both the laptop screen and the external monitor. Still C1 pro 20 does not scale correctly when moved from laptop to the external screen. All other software has no problem at all. Any solution/suggestion from Phase One?

    0
  • SFA

    Unlikely, this is a user to user forum.

    Try a Support Case using the "Submit a request" link at the top right of the page.

    0
  • Pat Miller

    To work around this, I ultimately set the other monitor as the Primary one in the settings.  Once that was done, it scaled properly on it.

    0
  • Yuhuan Xu

    Problem solved. I did the following:

    1. locate the executable file CaptureOne.exe (typically in c:\program files\capture one\capture one 20)

    2. right-click on the file and select "properties"

    3. select the tab "compatibility" and click on "change high DPI settings"

    4. check the box labeled "override high DPI scaling behavior" and set "scaling performed by" to "system (enhanced)" ("system" would also work, but the window would not be scaled correctly on the internal high DPI screen)

    0

Post is closed for comments.