Smugmug

Comments

15 comments

  • Marcel Duchnicki

    will there be a Email with a licensekey or something similar? I cant see any information about the bought 12 Month plan. And it was one keyfeature why i just bought capture one

    0
    Comment actions Permalink
  • Atsuro Tsutsumi

    I sent an message to Capture one and they said i should wait for 24 hours to receive the email for the link for Smugmug. But not yet after 2 days. I sent a message again to Capture one but no response...

    1
    Comment actions Permalink
  • NN635447309517153048UL

    I have received my smugmug offer email, but it does not work. Reporting page not found error.

    0
    Comment actions Permalink
  • Atsuro Tsutsumi

    Thank you, Capture one. I finally got an email for the link for Smugmug. It works well and I could log in.

    0
    Comment actions Permalink
  • Dominic Brodesser

    I received an Email for free SmugMug subscription today but the link does not work!

    2
    Comment actions Permalink
  • Pedro Jacobo López del Campo

    The same situation to me. I sent an email to capture one to check what's going on with the link of smugmug

    1
    Comment actions Permalink
  • Ivan Grynenko

    Same here, the link is 404 not found.

    0
    Comment actions Permalink
  • Rudolph Thompson

    Received email yesterday morning about Smugmug, didn't try it until about an hour ago.  Link is dead.  Received another email a few minutes ago telling me to disregard that email and it was a mistake.  Guess, I missed the window by purchasing a license a few weeks ago. Or did I?

    0
    Comment actions Permalink
  • SFA

    Rudolph,

    Who knows?

    At some point all will become clear and the emails may be revealed as errors with a working version provided  or errors that should not have been sent out in the first place.

    I think it may be just a non-working email link error and there might be a genuine offer to existing users (maybe existing long time users?) that matches the recent offer to new users.

    But who knows?

    Presumably all will be revealed soon. One way or another.

    0
    Comment actions Permalink
  • Clau_S

    I received it twice and three hours later I received the excuses for it being a mistake since I was not entitled for it. They adduced they were over-excited for the new tools and the new site (which IMHO is pretty awful, like this new forum. Nothing to be excited about).

    Another debacle from Phase One after they sold the upgrade to people who weren't eligible for upgrade and refused to give it to them. I was not interested in smugmug and I'm not claiming for it. Mistakes can happen. I just hope that app capabilities are more consistent than their licenses, purchases and offers management. They've finally solved a bug preventing me to use catalogs for a long time. I keep fingers crossed.

    0
    Comment actions Permalink
  • Francisco Sojuel Culan

    I have been sent an email supposedly by mistake and I have been waiting 7 days, I sent an email for the second time and still no response

    0
    Comment actions Permalink
  • Andrew Soehnlen

    My email for SmugMug account does not work ... it fails loading or I obtain a 404 error ... please advise on how I can take advantage of this offer for 12 months.

    0
    Comment actions Permalink
  • Tanya Diamond

    I never received the activation email once I had paid for Capture One Fuji .

    So no link to SmugMug either ... 

    At least took a screenshot of payment confirmation with licence nr so I could activate

    No response from support desk regarding activation email

    Maybe should ask for a refund and go back to Lightroom when I look at all these messages

     

    0
    Comment actions Permalink
  • Tom Kuznicki

    I also have received a link to the SmugMug offer but was getting "page not found" error.

    Today I got a response from the Capture One support and it looks like the email was sent to me by mistake as the SmugMug offer only applies to the purchases of Capture One, made between May 5, 2020 and June 7, 2020.

    Unfortunately I've purchased my subscription in April so it looks like I've missed on the offer. At least the mistery is solved. Thanks to the Capture One support for a quick response.

    Here's the response from the Capture One support in full:

    "Thank you for reaching out to us and sorry for the misleading e-mail – it was sent by mistake to some of our customers, that already have the active software or that have no software at all.

    Unfortunately, SmugMug offer only applies to the purchases, made between May 5, 2020 and June 7, 2020.

    Have a great day and let us know if you have any further questions."

    0
    Comment actions Permalink
  • ebrahim saleh

    I received the link but it doesn't work , just sent them an email letting them no that I still cannot access waiting on a reply 

    0
    Comment actions Permalink

Please sign in to leave a comment.