Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Color Editor goes totally blank when I click on the "Advanced" control after updating.

Permanently deleted user

I just upgraded to CP! 13.1 for Fuji. While attempting to adjust color, I noticed that the entire tool went blank after clicking on the advanced tool. I removed the tool and reinstalled it and the same problem occurred. I'm using a Mac OS Catalina.

0

Comments

11 comments

Date Votes
  • John Reynolds

    This seems to be very similar to the error I noted yesterday. I've reported it to Tech Support.

    John

    0
  • Permanently deleted user

    Please let me know if and when they inform you of a solution.

    0
  • John Reynolds

    Will do, but I suspect it’ll need an update to Capture 1 to fix it.

    0
  • SFA

    Eric,

    Can I suggest that you also report the problem.

    In the case that it is something that is not occurring for everyone the more information available to the analysers from different sources that better might be the chance of a faster and more complete solution.

    0
  • Permanently deleted user

    I will do that this evening

    0
  • John Reynolds

    Eric,

    As a workaround I've found that switching the Colour Editor tool to the Basic tab before leaving the image or the layer doesn't result in the edits made previously in the Advanced tab being deleted.

    Hope this works for you until the problem gets fixed.

    John

    0
  • Peter Grüner

    If you move the tool outside of the pinned area into the scrollable area it is working. Confirmed with my MacPro on Mojave, MacBook Pro 15" on Catalina and a MacBook Pro 13" on Mojave.

    Peter

    PS: My support ticket issued May 18th has not been answered at all.

    0
  • Permanently deleted user

    Mine has not either. Phaseone doesn't have the quickest support.

    But thanks to Fb I found a solution. Go to your Menu bar, click on Window, then click on Workspaces and select Default. This solved the problem

    0
  • John Reynolds

    They've not replied to my support ticket from the 18th May either - they must be busy ;-)

    Moving the tool to the scrollable area didn't resolve the issue for me nor did setting the Workspace back to default. In each case once I'd selected the Advanced Tab again the problem reoccured.

    The only workaround for me is to select the Basic Tab after doing the Advanced editing and leaving it on that setting thereafter until I want to do a further colour adjustment.

    0
  • Permanently deleted user
    • Edited

    Same for me, scrollable area is working. The pinned area blocks that tool.

    0
  • Peter Grüner

    My support ticket has been answered and it has been acknowledged as a bug.

    "Unfortunately, we cannot comment when this bug will be fixed, but rest assured that it has been reported and will be looked into.
    We also cannot guarantee that this will be in the next service release, but we will do our best to roll out a fix as soon as possible"

    0

Post is closed for comments.