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Your SmugMug plan

Andreas

I received an Email for free SmugMug subscription, but the link does not work! How can I get the one Year promotion?

Best Andi

 

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Comments

7 comments

Date Votes
  • Permanently deleted user

    Hi Andreas,

    This offer is valid only when trying/buying Capture One for the first time. I received an email from Capture One a few days ago, apologizing for having informed me about this offer because, as a long time user of the software, I was not entitled to benefit from it.

    Robert

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  • Andreas

    This was the Mail: 

    Thanks for upgrading and continue being a valued Capture One customer. We can’t wait to see all you can do with our best photo editing tools yet. That’s why we’re giving you a 12-month SmugMug account – so you can store and share your work with ease

    Simply click the button below to claim your free SmugMug subscription - before it expires on July 7th 2020.

    But the Link Is not Working.

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  • Machi Romanelli

    hi, same to me, they send me an email, but it didn't work. help.

     

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  • Emile Gregoire

    As Robert already said: the emails were sent out erroneously.

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  • Andreas

    If the email was a mistake, an excuse or a reply from Capture One would be nice.
    You could also deal with such a mistakes in a way, that long-term customers get rewarded for their loyalty, instead of punishing them with ignorance.

     

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  • Emile Gregoire

    Oh make no mistake: I agree.

    Like Robert, I did get an email from C1, apologising for the earlier email that was only supposed to go to new customers. That left me with the feeling that their long term customer base is left to get rid of the debris of faulty updates (13.1 was particularly bad) here on the forum, while offering goodies to new customers.

    I'm not fond of the way things are heading...

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  • Andreas

    You get an Mail starting with: 

    "Hi XY,
    Thanks for upgrading and continue being a valued Capture One customer."

    And then they apologize and tell u: Oh, sorry, it's only for new customers? And that is okay with you? I feel cheated. But I never got an official answer or an apology. I still think as a valued Capture One customer who has upgraded to CaptureOne 20, I should get the promised free year. or at least an answer for PhaseOne.

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