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Slow performance C1 13.1

FirstName LastName
  • Edited

Hi my friends,

I always worked on my MacBook Pro 15 (MID 2014) with C1 since version 10 with no issue.

Today I've started to see very slow performance on this machine, with the fans running crazy till I quit for the application. So I checked the C1 settings and I found that the 'Hardware Acceleration is not working'. I went to ImageCore folder and this are the report:

Integrated Graphics (Intel Iris PRO)

<?xml version="1.0" encoding="utf-8"?>
<device>
<Index>0</Index>
<Platform>Apple</Platform>
<Version>OpenCL 1.2 (Feb 29 2020 00:40:07)</Version>
<Device>Iris Pro</Device>
<Driver>1.2(Mar 15 2020 21:29:48)</Driver>
<GlobalMemoryMB>1536</GlobalMemoryMB>
<NumberOfKernels>1298</NumberOfKernels>
<NumberOfCompiledKernels>937</NumberOfCompiledKernels>
<Benchmark>10000.000000</Benchmark>
<Status>Compiled:CL_BUILD_PROGRAM_FAILURE (CloneBlend3)</Status>
</device>

Discrete Graphics (Nvidia GT 750M)

<?xml version="1.0" encoding="utf-8"?>
<device>
<Index>1</Index>
<Platform>Apple</Platform>
<Version>OpenCL 1.2 (Feb 29 2020 00:40:07)</Version>
<Device>GeForce GT 750M</Device>
<Driver>14.0.32 355.11.11.10.10.143</Driver>
<GlobalMemoryMB>2048</GlobalMemoryMB>
<NumberOfKernels>1298</NumberOfKernels>
<NumberOfCompiledKernels>94</NumberOfCompiledKernels>
<Benchmark>10000.000000</Benchmark>
<Status>Compiled:CL_BUILD_PROGRAM_FAILURE (BayerC1v2012_1)</Status>
</device>

So I went back in time through Time Machine and checked the old ImageCore of C1 13.0.4 and OpenCL works great.

What happened with the latest release? Someone else found this kind of problem?

Thank you

3

Comments

5 comments

Date Votes
  • Simon Glenister

    I'm seeing a similar issue though only with Intel Iris Pro card and only in C1 13.1.0.172.

    I've tried the following but to no avail.

    1. Disabled the Energy Saver Automatic Graphics Switching
    2. Cleared the ImageCore cache by deleting the folder and then restarting Capture One. (Library -> Application Support -> Capture One -> ImageCore).
    3. Set the Display and Processing options to Never (Preferences -> General -> Hardware Acceleration (Use OpenCL for)), though this, of course, disables Hardware Acceleration.

    Intel Iris Pro

    <?xml version="1.0" encoding="utf-8"?>
    <device>
    <Index>0</Index>
    <Platform>Apple</Platform>
    <Version>OpenCL 1.2 (Jun 23 2019 21:50:55)</Version>
    <Device>Iris Pro</Device>
    <Driver>1.2(Jul 2 2019 21:50:21)</Driver>
    <GlobalMemoryMB>1536</GlobalMemoryMB>
    <NumberOfKernels>1298</NumberOfKernels>
    <NumberOfCompiledKernels>937</NumberOfCompiledKernels>
    <Benchmark>10000.000000</Benchmark>
    <Status>Compiled:CL_BUILD_PROGRAM_FAILURE (CloneBlend3)</Status>
    </device>

    AMD Radeon R9 M370X

    <?xml version="1.0" encoding="utf-8"?>
    <device>
    <Index>1</Index>
    <Platform>Apple</Platform>
    <Version>OpenCL 1.2 (Jun 23 2019 21:50:55)</Version>
    <Device>AMD Radeon R9 M370X Compute Engine</Device>
    <Driver>1.2 (Jul 2 2019 21:41:38)</Driver>
    <GlobalMemoryMB>2048</GlobalMemoryMB>
    <NumberOfKernels>1298</NumberOfKernels>
    <NumberOfCompiledKernels>1298</NumberOfCompiledKernels>
    <Benchmark>0.326488</Benchmark>
    <Status>Benchmarked:CL_SUCCESS</Status>
    </device>

    1
  • FirstName LastName

    Hi Simon,

    I’ve already tried your advice forcing the discrete graphic usage and rebuilding the ImageCore of C1, but I’ve always the same result, “Hardware Acceleration in turned off” in the preferences panel.
    I’ve also tried reseting SMC and PRAM on my MacBook Pro... nothing to do.

    Everything works great till this C1 version, I swear.

    1
  • FirstName LastName
    • Edited

    This is incredible: my other `MacBook Pro 13 (Late 2013) with only Intel Iris graphic and i5 dual core on board run C1 a lot faster than my MacBook Pro 15 with intel i7 quad core, with no overheating and no fans running crazy.

    I'm going slightly mad...

    0
  • Tony Hawthorne

    Hi Guys,

    I'm on a late 2013 MBP with both integrated Intel Iris Pro with a dedicated Nvidia cards like the users above.  Since updating to 13.1 from the previous 13.0.x build, I’m also suddenly seeing the “Hardware acceleration is not working” message, and C1 seems to have defaulted to using CPU rendering instead of GPU rendering on the import dialogs, explaining the massive drop in performance on the import dialog to now several minutes for a few hundred previews. It appears C1 13.1 can no longer detect either of the graphics cards for some reason. 

     

    I can also confirm that C1 v12 onwards have always and only used the slower integrated card instead of the faster dedicated nvidia card for some reason, and that was reflected in slower than expected (or slower than LR) preview rendering as a result. I figured this was on a bug list somewhere but it has never been fixed, and now the Iris Pro has also apparently been dropped in 13.1. Can we raise this as a bug, please? 

    Without hardware acceleration it is very difficult to use 13.1. on MBPs.

     

    I’d like to help fix it if I can. To that end could you please advise what steps to take here and what information you need, if any from my machine other than what’s below? Should I

    a) uninstall 13.1  completely including all library and shared folder stuff - and then reinstall a fresh 13.1 and try again, or

    b) downgrade to the last 13.0.x build? In which case, can you advise how to download the prior version after logging in to my account? Thank you.

     

    My machine specs are below, hopefully this is useful.

    I do see files in the ImageCore folder which seem to have been generated when I installed C1 for the first time (based on the date stamps). I believe that was v 12.x around November 2019. Those files haven’t been changed since - not sure what that means though? I will paste their contents here anyways. 

     

    macOS 10.15.4 (19E266)

    Model Name: MacBook Pro

      Model Identifier: MacBookPro11,3

      Processor Name: Quad-Core Intel Core i7

      Processor Speed: 2.6 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Hyper-Threading Technology: Enabled

      Memory: 16 GB

      Boot ROM Version: 159.0.0.0.0

      SMC Version (system): 2.19f12

     

    Intel Iris Pro:

     

      Chipset Model: Intel Iris Pro

      Type: GPU

      Bus: Built-In

      VRAM (Dynamic, Max): 1536 MB

      Vendor: Intel

      Device ID: 0x0d26

      Revision ID: 0x0008

      Automatic Graphics Switching: Supported

      gMux Version: 4.0.8 [3.2.8]

      Metal: Supported, feature set macOS GPUFamily1 v4

      Displays:

    Colour LCD:

      Display Type: Built-In Retina LCD

      Resolution: 2880x1800 Retina

      Framebuffer Depth: 24-Bit Colour (ARGB8888)

      Main Display: Yes

      Mirror: Off

      Online: Yes

      Automatically Adjust Brightness: No

      Connection Type: Internal

     

    NVIDIA GeForce GT 750M:

     

      Chipset Model: NVIDIA GeForce GT 750M

      Type: GPU

      Bus: PCIe

      PCIe Lane Width: x8

      VRAM (Total): 2 GB

      Vendor: NVIDIA (0x10de)

      Device ID: 0x0fe9

      Revision ID: 0x00a2

      ROM Revision: 3776

      Automatic Graphics Switching: Supported

      gMux Version: 4.0.8 [3.2.8]

      Metal: Supported, feature set macOS GPUFamily1 v4

     

    In the /Users/Shared/Capture One/ImageCore folder I see the following files:

    ICOCL_all.xml (dated 3 Jul 2019):

    ==========

    <?xml version="1.0" encoding="utf-8"?>

    <query>

      <DeviceQueryResultCode>0</DeviceQueryResultCode>

      <DeviceQueryResult>no error</DeviceQueryResult>

      <FoundDevices>2</FoundDevices>

    </query>

     

    ICOCL.xml (dated 8 Nov 2019)

    ========

    <?xml version="1.0" encoding="utf-8"?>

    <device>

      <Index>0</Index>

      <Platform>Apple</Platform>

      <Version>OpenCL 1.2 (Aug 31 2019 04:58:52)</Version>

      <Device>Iris Pro</Device>

      <Driver>1.2(Oct 14 2019 20:09:01)</Driver>

      <GlobalMemoryMB>1536</GlobalMemoryMB>

      <NumberOfKernels>1278</NumberOfKernels>

      <NumberOfCompiledKernels>1278</NumberOfCompiledKernels>

      <Benchmark>0.752020</Benchmark>

      <Status>Benchmarked:CL_SUCCESS</Status>

    </device>

     

    ICOCL1.xml (dated 8 Nov 2019)

    =========

    <?xml version="1.0" encoding="utf-8"?>

    <device>

      <Index>1</Index>

      <Platform>Apple</Platform>

      <Version>OpenCL 1.2 (Aug 31 2019 04:58:52)</Version>

      <Device>GeForce GT 750M</Device>

      <Driver>12.0.24 355.11.10.50.10.103</Driver>

      <GlobalMemoryMB>2048</GlobalMemoryMB>

      <NumberOfKernels>1278</NumberOfKernels>

      <NumberOfCompiledKernels>1278</NumberOfCompiledKernels>

      <Benchmark>0.789664</Benchmark>

      <Status>Benchmarked:CL_SUCCESS</Status>

    </device>

     

    Let me know where to go from here please? Thank you!

    0
  • remi.deprez.pro

    Hello!

     

    I have the same issue!

     

    I have the Macbook pro 15 mi-2014 with only iris pro (2.2GHz), no discret graphic...

     

    It is not day and night but I feel it and my lovely mac-C1 getting older faster that it should be!

    0

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