Unable to log into server

FirstName LastName

• June 13, 2020 10:45

Trying to open Capture one Express ( Sony) tried several time after Downloading to start program but each time I get " Unable to connect to Server".

Tried several times and even uninstalled and re installed using different email address and same problem.

System is Windows 10   64 bit and all updates are current.

I am UK based.

1

• 

  Keith R

  • June 13, 2020 16:55

  

  Firewall?

  0
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  Raffone

  • June 16, 2020 17:54

  I have the same issue, also UK based, previously working software, deactivated the firewall and no change.
  
  The activation window allows me to pull my profile in, but then states the software could not be activated because the license code is invalid. Running the diagnostics, the code passes all 6 tests.

  Pinging the activation server results in time-outs, so it seems the activation servers may have been down for a few days, preventing the software being used in the meantime.

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  Jose Nunez

  • June 16, 2020 18:50

  I'm having the same problem after updating the software. It won't accept my access code which still has two more activation allowed.

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  Karsten oma

  • April 18, 2021 07:10

  How did you fix the problem?

  Mvh

  Karsten in Bergen.

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  Danny Garber

  • April 23, 2021 15:39

  Check that your hosts file doesn't have any redirects to local addresses for activation.phaseone.com

  0

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