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Capture One 4 activation error

Anthony311
Hi folks. I had Capture One 3.7 LE that came from a Sandisk that I bought.

I should be allowed to install and activate Capture One 4 using the same licence key. But when I try I get the error described in this article

http://phaseone.com/home/Content/Suppor ... 20-%20Main

I've tried everything suggested in the article, but it's not fixed.

Has anyone else experienced this problem or know how to fix it?
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Comments

10 comments

Date Votes
  • Anonymous
    Hi-
    Your link seems broken ,
    However:
    http://www.phaseone.com/home/Content/Su ... nguageid=1
    This error twas solved in 4.0.1 update.
    Try that update , this should solve it and if that doesn't , please
    create a support case with all pertinent system details, including what you tried to solve this issue.
    http://www.phaseone.com/HOME/Content/Su ... 20-%20Main

    Kind regards-
    JRA
    phase one technical support
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  • Anthony311
    [quote="JRA" wrote:
    Hi-
    Your link seems broken ,
    However:
    http://www.phaseone.com/home/Content/Su ... nguageid=1
    This error twas solved in 4.0.1 update.
    Try that update , this should solve it and if that doesn't , please
    create a support case with all pertinent system details, including what you tried to solve this issue.
    http://www.phaseone.com/HOME/Content/Su ... 20-%20Main

    Kind regards-
    JRA
    phase one technical support


    Hi, thanks for that. The article you linked to was the same one that I was looking at. However I'm not sure whether I have the 4.0.1 update. I'll check later (at work just now).
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  • Anthony311
    Hi. I installed the 4.0.1 update, but now when I try to register it shows this...

    'Creation of the Registration Key failed'

    What does this mean?

    Thanks
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  • abric
    It's not ok for me:
    Could not activate because activation profile is incorrect....

    ??
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  • abric
    Ok, its good for me. I've 2 profile...
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  • Marco311
    Hi - I have same problem and support have not solved it for me - did you get it fixed?

    [quote="messyhead" wrote:
    Hi. I installed the 4.0.1 update, but now when I try to register it shows this...

    'Creation of the Registration Key failed'

    What does this mean?

    Thanks
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  • Anthony311
    I got a reply from support to re-install using the 4.0.1 install. But I've not tried it yet.
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  • Marco311
    [quote="messyhead" wrote:
    I got a reply from support to re-install using the 4.0.1 install. But I've not tried it yet.


    4.01 made no difference for me, other than I got a different error message but still can't install

    Phase One support tell me that my windows XP permissions are messed up. Problem seems to be that the activation process needs to read an ID from the hard drive but it can't for some reason. Anyone got any ideas?
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  • Anthony311
    I know that there's a problem with the windows WMI repository being corrupt on my PC and it's causing problems with some other software.

    The only way to fix the WMI is to reinstall windows, and I only recently did that so it's not too much hassle to do it again.

    If you want to check your WMI, try this utility;

    http://www.microsoft.com/technet/script ... idiag.mspx

    Although, if you have a problem with yours, I'm not 100% sure if that it what's causing the registration problems.
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  • Anthony311
    I used the utility in the above post to partially repair some of the issues with the WMI on my machine, and using the 4.0.1 installer I have been able to re-install and activate Capture One 4 successfully.

    I'm not sure how much effect the WMI issues had on activating Capture One 4, but it was causing problems with some other software.
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