Not recognising some MOS files.
This is a strange one for some reason CO7 is not recognising (getting the little indicator bottom right of thumb) MOS files from my Leaf Aptus 22 in some folders even from the same shoot contents of some folders are recognised others aren't. I have checked camera and db settings and file permissions and can't see anything obvious anyone any ideas.
I am running Pro 6 on the same PC and it is working fine with files from both my Leaf and Canon 1DS I am running 7 as DB only have to say it has worked up to installing the last update ???
Bill
I am running Pro 6 on the same PC and it is working fine with files from both my Leaf and Canon 1DS I am running 7 as DB only have to say it has worked up to installing the last update ???
Bill
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You could try this:
Deactivate the DB status and run as CO Pro 7 (in trial mode if necessary). Should not be necessary but for trial-and-error troubleshooting.0 -
Thanks Paul I did that and sure enough CO7 in full trial mode no problem it all works fine unfortunately when I revert to running as DB only problem resurrects itself and the files in some folders and test shots taken today are not recognised and I cannot process them.
Bill0 -
OK Bill, this is what I expected based on other user's experiences. Are you on 7.0 or already on 7.0.1?
In case you use 7.0.1, please create a support case, otherwise update and see if 7.0.1 already solved the issue.0 -
Thanks again Paul I updated to 7.0.1 I think last week sometime so I will contact support thanks for your help much appreciated.
Bill0 -
Hi Bill, I am not able to check it now, but you might want to look up in the release notes whether you need CO Pro for Aptus 22 files. The newer Aptus II series are supported in CO DB but for earlier versions I am not sure. 0 -
You will need the Pro version for Aptus 22 files, ☹️ 0
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