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C1 Pro 3.7 problem...

cregg
I'm having a problem I've never encountered before.

Looking at 100 20d files in C1 Pro. About 25 files in the middle are showing as black/blank thumbnails with a black/blank larger image . They originally were there then turned black.

I cannot adjust WB or EXP for these files but I can add them to the batch and C1 will process them. I can also import and see all of the files in iView media so I know they are not corrupted.

What do I do to fix this problem?

Thanks for any help in advance...

Cregg
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Comments

3 comments

Date Votes
  • Anonymous
    Cregg,

    The Thumbnails and Previews seem to have corrupted.
    You can delete them from the Preview Cache and let them rebuilt new, or start a new Session with these RAWs and build fresh.

    If delete > find image name from meta data window at bottom at Settings File

    Ctrl + I will bring up window.
    Thumbs are tagged .C1w and Previews .C1p

    Regards,
    k c
    0
  • cregg
    Hi Keith,

    Thanks for the reply. I cleared the preview cache and now when I go to that folder there are 1gb of .work and .preview files there I don't see C1w or C1p. None match the file names at the bottom when I look at the corrupted files using ctrl I.

    What do I do? I also redownloaded the card to a new folder but the same files are blank when looked at in C1. What do I do now? Should I just delete all the files that are left in the previews folder after I have cleared the cache?

    Cregg
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  • Anonymous
    Cregg,

    You are using an older version of Capture One.
    Most recent is 3.7.4 and this is a Free Update.

    Suggest updating to most recent and your problems will likely go away.

    Save RAW image files and then do a complete Uninstall of the program following Knowledge Base article:
    http://www.phaseone.com/Content/Support ... nguageid=1

    Then download most recent version and install:
    http://www.phaseone.com/Content/Downloads/COforWIN.aspx

    Regards,
    k c
    0

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