Crashes have become severe
On a 3 month old high end laptop, the CO7 became very unstable over the last few days. So much so that when it locked up, even the task manager couldn't end it. Today, it wouldn't even start up, and the task manager was useless. I repeated this a couple of times.
I just uninstalled, and re-installed. It at least restarted. Now to see if it actually runs today.
The fact that it can run well for a while, then gradually decay, is a sign of a programing issue.
I hope they find this soon.
I just uninstalled, and re-installed. It at least restarted. Now to see if it actually runs today.
The fact that it can run well for a while, then gradually decay, is a sign of a programing issue.
I hope they find this soon.
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OK.
I installed the absolute latest driver for a listed card (Radeon HD 7850M)
My first attempt to reprocess a photo that had failed before worked - until I tried to go back and look at it.
Another major lockup which needed a power off to get out.
I've now disabled OpenCL (to never) until this thing gets fixed.
Edit :
OOPS -- even that doesn't work. Now it won't restart.
Back to a dis install and a reinstall.0 -
Unbelievable.
After multiple attempts, I finally bit the bullet and ran the script for "do not use opencl". After another reinstall and a reboot, I finally got that to work and for CO7 to at least start for me.
In all my years of using pc's (since they 1st came out) I have NEVER had a commercial software program behave so badly.
Never !0 -
A small bit of info that no one at PO will tell you - it seems like I have to run the "do not use opencl" script and restart everytime I want to use Capture One.
UGH
And to think I paid for this privilege.0 -
I feel for you Jim, I really do...but I have a year old Dell L702X with a Nvidia GT550 1 gig of ram video card, I7, 12 gig ram and windows 7 64 bit ..and CO7 works fine on that ...perhap it because you have the radeon card that you're having problems..not that thats a excuse for Phase one of course, as it should work with all video cards IMHO.
I would ask for a refund mate0 -
The sad part is that the Radeon card is listed as a supported card; and the drivers are updated as of today.
The sadder part is that the software worked decently for a few weeks before this started to happen. Nothing else has changed.0 -
[quote="Jim MSP" wrote:
The sad part is that the Radeon card is listed as a supported card; and the drivers are updated as of today.
The sadder part is that the software worked decently for a few weeks before this started to happen. Nothing else has changed.
Jim,
Any Windows updates during the period?
On Tuesday I was talking to a business systems developer about some of their new and as yet unreleased developments. Nothing to do with photo processing but of course drawiing screens is a graphics activity and so the prefomance of the graphic systems in the technology mix is important. One of the things that came up was that they can get odd screen handling anomalies on certain windows (not all) in some situations. These problems seem to be related to the ineraction between components of windows and the graphics subsystems and drivers. The nature of the problem, which may come and go, seems to depend on the introduction of Windows updates and graphics card manufacturer's drivers.
He also observed, and this may or may not have any significance for C1, that Windows .NET 4.5 is a replacement for .NET 4. This is unlike previous .Net update approaches where updates have co-existed with previous offerings. Thus the workload on developers as they try to ensure that their offereings will work with whatever the software finds out in the wild on a customer machine is always going to be challenging form a resource point of view as well as an economic position.
I have no doubts that Mac users face similar issues from time to time.
Whether any of this is relevant to your developing problems I have no idea but I don't think one can ignore the potential connections as part of the diagnostic work.0 -
[quote="SFA" wrote:
[quote="Jim MSP" wrote:
The sad part is that the Radeon card is listed as a supported card; and the drivers are updated as of today.
The sadder part is that the software worked decently for a few weeks before this started to happen. Nothing else has changed.
Jim,
Any Windows updates during the period?
........
Good question. The answer is no. I just looked, and the last Windows update was done Oct 14. Everything was running just fine after that. Then, late last week, things started downhill. They came to a head today after I did the final graphics card update.
I have 2 more "optional" ones that are now pending. I'm tempted to do them as I have nothing to lose now.0 -
[quote="Jim MSP" wrote:
[quote="SFA" wrote:
[quote="Jim MSP" wrote:
The sad part is that the Radeon card is listed as a supported card; and the drivers are updated as of today.
The sadder part is that the software worked decently for a few weeks before this started to happen. Nothing else has changed.
Jim,
Any Windows updates during the period?
........
Good question. The answer is no. I just looked, and the last Windows update was done Oct 14. Everything was running just fine after that. Then, late last week, things started downhill. They came to a head today after I did the final graphics card update.
I have 2 more "optional" ones that are now pending. I'm tempted to do them as I have nothing to lose now.
Hmm. I'm 32 bit only at the moment so remain on V6. I have seen a few odd things after Catalyst Control Centre updates in recent months but nothing that causes problems or at least nothing I can pin to the updates other than some odd screen resolution settings when doen.
The last one a day or so back seemd to go smoothly but, for the fourth time in succession, if I check the current status (in CCC) it reports back that it is version 11.12 updated 3rd Jan 2012. You have to wonder what is going one when it seems unable to reports its current version correctly. Or, given my oldish and low spec card, is it actually correctly reporting that it is running as 11.12 even though later updates have been applied?
I have no idea and the Control program does not seem to want to help me work it out.
In your situation I might be tempted to do something that I have never done before (theor than for corrupt boot disks) and wipe the system completely and start again bringing everything up to date before installing C1. It sounds like you have some stuff that is in conflict or has created some unhelpful shared data fikles or lookup tables or something - very tricky to find.
Unless, of course, it's a hardware problem developing but not yet consistent enough to be obvious. Must be some log files somewhere that could help find the right direction to start looking whatever the cause may be.
Grant0
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