7.1.4 Pro crashes ...
... when I try to import files. It also doesn't show thumbnails (jpeg or raw) in the catalog (just outlines with a message about can't locate / incompatible format, although they are correctly located).
Both the catalog and pictures are on a network drive, which is accessible even from CO (via the session mode). Everything was fine in earlier versions.
This is Win 8x64.
I have tried reinstalling, have the latest AMD drivers.
Both the catalog and pictures are on a network drive, which is accessible even from CO (via the session mode). Everything was fine in earlier versions.
This is Win 8x64.
I have tried reinstalling, have the latest AMD drivers.
0
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To rule out the network you could try import image from your local disk.
Also, try with OpenCL set to never in preferences (restart CO7).0 -
[quote="Paul_Steunebrink" wrote:
To rule out the network you could try import image from your local disk.
Also, try with OpenCL set to never in preferences (restart CO7).
I have the same problem, and I've been doing this. Importing into "current location." Crashes EVERY time. I'm running Win 7 64-bit on two Xeon 5430's with 12 GB RAM. Crashes EVERY time. This build is a problem. 7.1.3 was working. The improvements in 7.1.4, which don't seem to affect me, are certainly not enough to make up for the fact that importing has become impossible. 😭
I really can't keep going through this. This is supposed to be a professional product. I'm dismayed by its unreliability. It really doesn't matter how good the image quality is if the product doesn't work.0 -
Jim,
from your comment, I assume you are using the Catalog.
Will Sessions work for you?
They do for me on 7.1.4 (as they had previously).0 -
Jim, I've used sessions, but, in this case, I'm working on a big project that spans about two months of shooting. Some of the shots can be separated by day, others will be entered into a competition, and I really want to review those all together so that I can fine-tune my selection. There are some other issues I've noticed, as well. I can get CO to work for a while by shutting it down long enough for the system to clean up, or I can restart the whole system. This makes me think that there's an issue with memory remaining allocated after the application finishes with it. There may also be some pointer issues involved. I think that may be the case because the problems mount, and worsen with run time, and can be cleared up for a while after reboot. 0 -
After crashes while reviewing photos, crashes while exiting, crashes while importing, and crashes while doing absolutely nothing, I think I am about to move to Lightroom. Sorry, guys, but this is supposed to be professional-quality software, and there is ONE and only one overriding requirement for any professional product. It has to work. Your image quality may be better than that of Lightroom, but I'm betting that very few people will see or appreciate that difference. Quite frankly, if I can't get my images to where they're supposed to go, your superior image quality is a waste of effort on your part, and money on mine. Your product sells for somewhere around twice the street price of Lightroom. That's quite a premium, especially when Lightroom is far more reliable than Capture One.
Now, I suspect I'm going to be told I should submit a trouble ticket. I don't think that should be needed, since my system has generated and sent, at last count, about seven crash reports TODAY. Looking through the forum, I see that I'm not the only person reporting crashes with CO7.1.4. That being the case. I think your dev team ought to be realizing by now that this release has a serious issue. If what I'm seeing is any indication, they should be seeing an awful lot of crash reports right about now. A suggestion: before they go about making new features, adding new cameras, or tweaking any of the existing features, they need to make the program work reliably. Just make it work. ❗️0 -
[quote="Jim Casler" wrote:
... and I really want to review those all together so that I can fine-tune my selection. There are some other issues I've noticed, as well. I can get CO to work for a while by shutting it down long enough for the system to clean up, or I can restart the whole system. This makes me think that there's an issue with memory remaining allocated after the application finishes with it.....
I understand completely.
I gave up on CO in the catalog long ago. And I think CO is too slow and inefficient on importing large numbers of shots.
I use Media Pro, not perfect, but it works well with CO in a sessions mode. I only send a few over at a time.
For very large shoots, I use Lightroom to import and sort the photos. I use LR to toss the bad ones, and do a 1st rating.
Then I switch to MP, where I rate again, and then send a limited number at a time over to CO. The processing moves along well, and I have had no crashes this way.0 -
[quote="Paul_Steunebrink" wrote:
To rule out the network you could try import image from your local disk.
Also, try with OpenCL set to never in preferences (restart CO7).
Same both with and without OpenCL. The import dialogue never gets to the point of asking me where I want to import from; it crashes as soon as I select Import. ☹️0 -
[quote="NN8924221" wrote:
[quote="Paul_Steunebrink" wrote:
To rule out the network you could try import image from your local disk.
Also, try with OpenCL set to never in preferences (restart CO7).
Same both with and without OpenCL. The import dialogue never gets to the point of asking me where I want to import from; it crashes as soon as I select Import. ☹️
What graphics are you running with ?
Are you using UNC network paths ?0 -
[quote="Christian Gr" wrote:
[quote="NN8924221" wrote:
[quote="Paul_Steunebrink" wrote:
To rule out the network you could try import image from your local disk.
Also, try with OpenCL set to never in preferences (restart CO7).
Same both with and without OpenCL. The import dialogue never gets to the point of asking me where I want to import from; it crashes as soon as I select Import. ☹️
What graphics are you running with ?
Are you using UNC network paths ?
AMD Radeon HD 7750, yes UNC0 -
Please make sure the AMD driver is not 12.1. It has to be newer.
Reagrding UNC paths, then there's a bug in 7.1.4 that causes it to crash whenever it is directed to a UNC path. If you map the network drive to a driveletter instead, you should have no issues.0 -
[quote="Jim Casler"] wrote:
... Looking through the forum, I see that I'm not the only person reporting crashes with CO7.1.4. That being the case. I think your dev team ought to be realizing by now that this release has a serious issue. If what I'm seeing is any indication, they should be seeing an awful lot of crash reports right about now. A suggestion: before they go about making new features, adding new cameras, or tweaking any of the existing features, they need to make the program work reliably. Just make it work. ❗️[/quote]
Hi,
since I also had problems with crashes I'm closely following threads about this issue. It's interesting that you're having specific issues with the 7.1.4 - because with this version I haven't experienced a crash yet. The problem is though that I'm not sure whether in my case this is due to the new version or is related to the fact that I updated the graphic card driver shortly after updating to 7.1.4. Bad habit for diagnostic to change two aspects at almost the same time.0 -
[quote="Christian Gr" wrote:
Please make sure the AMD driver is not 12.1. It has to be newer.
Reagrding UNC paths, then there's a bug in 7.1.4 that causes it to crash whenever it is directed to a UNC path. If you map the network drive to a driveletter instead, you should have no issues.
Like I said, I don't get the chance, because as soon as I select import there is a crash. I have the latest SMD drivers.
When is 7.1.5 to be released, please?0 -
[quote="NN8924221" wrote:
[quote="Christian Gr" wrote:
Please make sure the AMD driver is not 12.1. It has to be newer.
Reagrding UNC paths, then there's a bug in 7.1.4 that causes it to crash whenever it is directed to a UNC path. If you map the network drive to a driveletter instead, you should have no issues.
Like I said, I don't get the chance, because as soon as I select import there is a crash. I have the latest SMD drivers.
When is 7.1.5 to be released, please?
Deleting your preferences might be a good idea at this point to get the import-path reset. You can do this by manually deleting the CO7 Preferences (please note that this will also reset the workspace and so on).
This is the path: C:\Users\USER NAME\AppData\Local\Phase_One\ (paste it directly into an Explorer window) and then navigate to the 7.1.4 folder.
Before you Start CO again, be sure to map your network drive to a drive letter. Now CO 7.1.4 can access it.
If you don't map it, it will crash again.0 -
Since crashes are a common feature since 6.0.0 I think we ought not bother with them. It must be a design feature... 😂 😂 😂 😂 😂 😂 0 -
[quote="pkurhieuyr" wrote:
Since crashes are a common feature since 6.0.0 I think we ought not bother with them. It must be a design feature... 😂 😂 😂 😂 😂 😂
Hehe.
Strangely it only MS products that seem to crash my new notebook, though at 6 months old I guess it has done quite well for a Windows machine.
Media player displaying jpgs? Not for long.
IE displaying anything? Fails randomly and frequently.
Intel "whatever it is" 4000 embedded graphics driver? Nope. Not happy and burns regularly.
Total system freeze with absolutely nothing responding, not even Task Manager? Yep. Almost daily at the moment.
Nothing to do with C1 as I deliberately waited for a stable sensibly stable release (7.1.1) and did not upgrade to 7.1.2 as I am still in the middle of finshing some old shoots.
5 Months of excellent stability and now a month of relative chaos. Even one of the Windows updates refuses to update.
Meanwhile, through all of this, C1 seems stable when it is allowed to work.
What has changed on my system?
Well, it is slightly less dedicated than it was. I have Office 365 installed too. I wonder about conflicts.
I also installed some core Adobe software (Flash and PDF readers) in a moment of distraction.
If I can find a comparable machine at a sensible price I might buy it an run the two side by side, one with updates, the other without to see what differences come to light.
Grant Perkins0 -
Hi Grant,
I have at least 200 programs installed in a simple computer (ASUS cheapest board, etc...) and I have a non C1 related crash about once every 4 months... The computer runs 10-14 hours a day. Since Win XP I have had no bad experience with Windows or any other Windows program. C1 stands head and shoulders above them all (I did not buy it, use it for testing stability, etc.. for a few days after a new ver is available). It crashes in a matter of few tens of minutes. I have wrote software by myself for many applications, some LARGER than C1 and NEVER had a single bug reported back to me. I do not claim to write bug free programs, but my customers did not find any. All single handed. And I have no formal training in SW engineering. I have at least twice offered to be a free beta site for C1, as others have done before me (from the forum letters) and did not get a single response. Additionally, the uninterrupted cry over drivers lack of compatibility is pathetic. I have tested practically all the available image processing programs and none revealed such a poor SW design and engineering. None. Never. It is beyond my understanding how a company claiming to sell the best hardware in the field cannot understand that they MUST have a corresponding SW product. Or, don't sell SW.
It is a shame that C1 produces the best images in the simplest workflow in the worst piece of SW in the market. Not to mention that 2 (3???) years later C1 cannot display the MP keywords in a correct way. Well, not to mention that only a limited set of metadata is shown. I expect from the best HW manufacturer to offer the best and most comprehensive working professional environment.
F.0 -
Hi Grant,
I have at least 200 programs installed in a simple computer (ASUS cheapest board, etc...) and I have a non C1 related crash about once every 4 months... The computer runs 10-14 hours a day. Since Win XP I have had no bad experience with Windows or any other Windows program. C1 stands head and shoulders above them all (I did not buy it, use it for testing stability, etc.. for a few days after a new ver is available). It crashes in a matter of few tens of minutes. I have wrote software by myself for many applications, some LARGER than C1 and NEVER had a single bug reported back to me. I do not claim to write bug free programs, but my customers did not find any. All single handed. And I have no formal training in SW engineering. I have at least twice offered to be a free beta site for C1, as others have done before me (from the forum letters) and did not get a single response. Additionally, the uninterrupted cry over drivers lack of compatibility is pathetic. I have tested practically all the available image processing programs and none revealed such a poor SW design and engineering. None. Never. It is beyond my understanding how a company claiming to sell the best hardware in the field cannot understand that they MUST have a corresponding SW product. Or, don't sell SW.
It is a shame that C1 produces the best images in the simplest workflow in the worst piece of SW in the market. Not to mention that 2 (3???) years later C1 cannot display the MP keywords in a correct way. Well, not to mention that only a limited set of metadata is shown. I expect from the best HW manufacturer to offer the best and most comprehensive working professional environment.
F.0 -
[quote="pkurhieuyr" wrote:
.......
It is a shame that C1 produces the best images in the simplest workflow in the worst piece of SW in the market. Not to mention that 2 (3???) years later C1 cannot display the MP keywords in a correct way. Well, not to mention that only a limited set of metadata is shown.......
F.
I still have more crashes with MP than I do with CO -- though I stopped using CO catalogs and only use sessions.0 -
I rolled back to 7.1.3, and that has at least put an end to the crashes, mostly. CO still needs to be stopped with Task Manager from time to time, and it still needs to be restarted every few hours, because it slows down to nearly unusable speeds (really, when it takes 45 seconds to a minute to switch from one image to the next, it's hard to get a lot done).
I like what this program does; I just wish it WORKED.
Also, I note that my 7.1.4 build had "b" in the build number. That wouldn't indicate that a beta made it out into the wild, would it?0 -
[quote="Jim Casler" wrote:
...
Also, I note that my 7.1.4 build had "b" in the build number. That wouldn't indicate that a beta made it out into the wild, would it?
If you have build 156 you have the 7.1.4 release, not a beta (you can neglect the longer number behind the build number).0 -
[quote="Michael11" wrote:
[quote="Jim Casler" wrote:
... Looking through the forum, I see that I'm not the only person reporting crashes with CO7.1.4. That being the case. I think your dev team ought to be realizing by now that this release has a serious issue. If what I'm seeing is any indication, they should be seeing an awful lot of crash reports right about now. A suggestion: before they go about making new features, adding new cameras, or tweaking any of the existing features, they need to make the program work reliably. Just make it work. ❗️
Hi,
since I also had problems with crashes I'm closely following threads about this issue. It's interesting that you're having specific issues with the 7.1.4 - because with this version I haven't experienced a crash yet. The problem is though that I'm not sure whether in my case this is due to the new version or is related to the fact that I updated the graphic card driver shortly after updating to 7.1.4. Bad habit for diagnostic to change two aspects at almost the same time.
I too am having frustrations with 7.1.4 - Windows 7 w/8GB RAM, all other applications closed. Hangs/Crashes when deleting several hundred images (~300). Not the first time, also had hangs with other file delete requests (complete image file) whilst working through several hundred images in a session and deleting several batches as I worked through the full roster of under a 1000 images. I've worked with at various times with 30,000 images using (IMATCH, Picasa, IrfanView, Pictomio, ZoomBrowser, Perfect Photo Suite, DXO, PhotDirector, Zoner Photo Studio) - Not one of these have the instability the 7 version seems to display. - An otherwise excellent product, but not likely to become my go to products until/unless the instability is fixed permanently.
What a shame:(0 -
To mitigate stability issues due to deleting images, do not delete when previews are generated.
Having said that, working with 1000 images in a session, in particular in one folder, is not CO's best practise. Better split them up in folders of 300-400 and make them each a session favorite.0 -
So,
0. The best resulting images, maybe...
1. Working with what seems a reasonable quantity in a professional process (1000 or so images) is not for CO...
2. Open CL is not well supported...
3. Working with a net HD is problematic...
4. Seeing all the keywords from MP in CO is not possible...
5. Having an ugly MMI is a reality...
6. Dealing with a crash every 20 or so minutes when importing images is not avoidable...
7. Communication between CO and MP is never initiated by either...
8. A 16bit TIF or DNG does not look like a RAW image is a must be...
Is this a "GO" to buy it? I doubt the CEO of P1 would put his business in CO's hands...
F.0 -
[quote="pkurhieuyr" wrote:
So,
0. The best resulting images, maybe...
1. Working with what seems a reasonable quantity in a professional process (1000 or so images) is not for CO...
2. Open CL is not well supported...
3. Working with a net HD is problematic...
4. Seeing all the keywords from MP in CO is not possible...
5. Having an ugly MMI is a reality...
6. Dealing with a crash every 20 or so minutes when importing images is not avoidable...
7. Communication between CO and MP is never initiated by either...
8. A 16bit TIF or DNG does not look like a RAW image is a must be...
Is this a "GO" to buy it? I doubt the CEO of P1 would put his business in CO's hands...
F.
I can't comment on MP and I have not yet installed 7.4.1 due to some testing of other software and a need to limit possible conflicting changes on the machine, but ....
Also I use sessions not catalogues - not sure if that is significant here.
1. I have not had any major issues, even with much older low power machines, working in sessions with several well over 1000 images even back in V6. (Providing I was not running so much stuff, especially browser windows, that the limited (32bit) memory was not exhausted.
2. I don't seem to have any problems with Open CL but then my graphics card in the notebook is not so powerful.
5. Ugly MMI?
6. No problems for me importing from the inbuilt SD reader or an external USB2 card reader or after copying to disk first (rare for me).
I guess we all have different experiences.
Grant Perkins0 -
Add me to the list !
7.1.3 was working fine/ Upgraded to 7.1.4 and Crash when trying to import. Everytime. Had to uninstall and reinstall ver 7.1.3 and all is good again.
WHATS UP WITH 7.1.4 ?
Quadro 4000 graphics. No network drive.
sent crash report. Any fixes yet ? would like to plug 7.1.4 back in.0 -
[quote="Paul_Steunebrink" wrote:
To mitigate stability issues due to deleting images, delete when previews are generated.
Having said that, working with 1000 images in a session, in particular in one folder, is not CO's best practise. Better split them up in folders of 300-400 and make them each a session favorite.
Ok, but I'm in catalogs, and... really??? 1000 images in a folder is not a good practice? Uhhh... When I import, each of my cards is likely to hold 2500, and can hold more (2535 seems to be the limit). I shoot live action at various events, and can easily shoot 4000 frames in a day. You mean to tell me I can't have them all in one place? OMG, something led me to believe this was a PROFESSIONAL product...0 -
[quote="Jim Casler" wrote:
[quote="Paul_Steunebrink" wrote:
To mitigate stability issues due to deleting images, delete when previews are generated.
Having said that, working with 1000 images in a session, in particular in one folder, is not CO's best practise. Better split them up in folders of 300-400 and make them each a session favorite.
Ok, but I'm in catalogs, and... really??? 1000 images in a folder is not a good practice? Uhhh... When I import, each of my cards is likely to hold 2500, and can hold more (2535 seems to be the limit). I shoot live action at various events, and can easily shoot 4000 frames in a day. You mean to tell me I can't have them all in one place? OMG, something led me to believe this was a PROFESSIONAL product...
Relax Jim. I explicitly mentioned session. Does not apply to catalog.0 -
[quote="Jim Casler" wrote:
[quote="Paul_Steunebrink" wrote:
To mitigate stability issues due to deleting images, delete when previews are generated.
Having said that, working with 1000 images in a session, in particular in one folder, is not CO's best practise. Better split them up in folders of 300-400 and make them each a session favorite.
Ok, but I'm in catalogs, and... really??? 1000 images in a folder is not a good practice? Uhhh... When I import, each of my cards is likely to hold 2500, and can hold more (2535 seems to be the limit). I shoot live action at various events, and can easily shoot 4000 frames in a day. You mean to tell me I can't have them all in one place? OMG, something led me to believe this was a PROFESSIONAL product...
Jim,
I too work with thousands of images in a session (albeit usually split into logical folders with about 2000 to 2500 files at most) and I don't see problems. But then I don't do much more then editing, rating and keywording then processing with the occasional delete so I would assume I am not pushing some of the functionality as much as others might.
Grant Perkins0 -
Grant, I'm importing and renaming on import, using the date and image time before the image name, so the images stay sorted in time order, and like-named images (say, from a new card or my second camera) won't get confused or overwrite each other. I edit, rate and move to collections (which really, in a catalog, just moves a pointer to the image into the collection, from what I can see; the image stays in the main import view). I do cropping, and I output 16-bit .tif files of the images I decide to work on further. I'll also do white balance adjustments, where needed, and I'll occasionally make variants. These are all great features, and I like the image quality. However, the UI frankly sucks. It stalls often, and I have to shut down and restart the application every couple of hours. Also, the interface is SLOW. Any operation will stall the UI, making the application unresponsive. I get a progress indicator in the taskbar button when doing trivial things, and the UI is slow or unresponsive until this completes, as if the entire catalog's data is being updated each time I change to a new image. Really, what could the app be doing on the entire catalog every time I edit one image?
None of the features of C1 are unique to this product. You know, there's a large company called "Adobe" that markets a program that costs just under half of what C1 does, which does most, if not all, of what C1 does, and seems to have a pretty responsive UI, to boot.
I'm just so tired of the crashes. I'm tired of the slow response, and I'm deadly tired of waiting around for an unresponsive user interface to wake up so I can get on with my work.
Oh, I almost forgot to mention that, when I shut down the app and restart it, I often leave an image selected, so I can quickly get back to where I was and resume working. At least, that's the idea. What happens all-too-often is that C1 has forgotten which image I selected, but brings me back to an image which had been selected earlier (and, how and why did it remember that one?), so that I have to go back to where I REALLY left off.
The UI stinks, folks. can it be fixed?0 -
Jim,
I can sympathise with your situation but I get none of those problems, other than my machine just in the last 2 weeks or so deciding to perform a lot of disk activity from time to time and locking up the entire machine, not just C1.
But then I did had to do what I promised myself I would not do and install a load of MS software for an unrelated work project. Since then ....
Yep, I heard of Adobe. They have improved somewhat from the days where every weekly update of, inter alia, Adobe PDF Reader or Flash took forever and was followed by some strange events. Still, on one of my older machines they keep telling me that IE needs a Flash update to play video media and every time I install it is makes no difference at all and asks me again next time.
Must be an IE/MS/Adobe thing as it works without complaint in Firefox.
On the other hand, possibly through no direct fault of their own other than working with moving goalposts of their own creation, PDF files have caused me some big challenges over the years.
But I think you pointed at the bullseye when you mention "large" company. Plenty of resource, plenty of cash flow, plenty of relationships with other large users and vendors - camera manufacturers for example - and a desire to set future standards with which other are expected to comply. Big enough that, in their specialist areas, one might expect perfection and for them to be ahead of all possible competition.
It seems that some think that is not the case and that those people are mainstream users (perhaps) not peripheral dabblers. Why else would they be here?
Before C1 I bought LightRoom (V1) and then discovered another product that offered much more in some areas, though less in others. The pluses far outweighed the minuses and though the alternative was not perfect I just gave up on LR eit lacked so much at the time.
My chosen editor was not perfect, of course, and hit some problems. That was when I tried C1 and found that it would just do with no effort most of the work I had to drive in the other application. Some bigger challenges were not and are still not addressed, but then I rarely need to face them. I can use my other old favourite if I need to.
However your experiences seem very different to mine so there is a disconnect somewhere suggesting that either that I am very lucky or you are very unlucky with your experience. I have seen similar discussions about other software outside the photo processing arena. We live in challenging times.
Grant Perkins0
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