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CO without Leica M8 raw support (dng) - good bye Phase One

L11
I recentlly switched from Canon to Leca M8 and now discover that Capture One Pro does not support the DNG files - this is a tremendous shame and poor performance. Only the new stripped down beta version of CO LE supports it. This though is not enough for me.

Looks like I have to turn my back to Capture One and make the jump to Aperture and Lightphase resp. move to CS3.

Phase One seemed to have lost track and tracktion to the customer by missing this train.......

The only thing seen is that in future Phase One will offer DNG support. (when? and how ofter do you plan to postpone release this time resp. what will be your upgrade policy here - again a new licence).



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Comments

3 comments

Date Votes
  • Jonathan Gilbert
    Hello,

    Capture One Pro does support the Leica M8, perhaps you are not using an up to date version? Update to 3.7.7 and you have M8 support.

    When Capture One 4 releases you will receive a free upgrade. Pro users will be entitled to get 4.0 (LE equivalent) for free, when the Pro version releases, All pro users will be able to use the first of their 2 upgrades towards it.

    To Clarify:
    UpDates = fixes Bugs and adds new DSLR models and are always Free
    UpGrades = adds Features and Functions and overall program improvement and are chargeable

    PRO Licenses came with 2 Free UpGrades and LE with 1.
    You can verify your Upgrade status after login to your Profile and view History.

    4.0 will be the very first chargeable UpGrade, so all Capture One owners should still have all their Free UpGrades.
    If a discrepancy is seen in this number, then submit a Support Case with Product Key.

    Technical Support Site: http://support.phaseone.com
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  • betterdays
    I just bought Capture One Pro, the latest version, I'm on a mac and it cannot see the DNG files when I save them to my hard drive. You say it has M8 support, what do I need to do to get it to see the files so I can begin processing them?

    Thanks
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  • Anonymous
    HI -
    With 3.7.7 Capture One, you should be able to see the RAW M8/ DNG files.
    http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
    1-Confirm they are the right RAW DNG files ( not processed DNG files)
    2-Place them in the default location of User> Pictures
    3- Use navigator tool within the program to find the RAW files
    or
    4-Shoot some new RAW DNG files to card, use the card reader via media importer to bring in the new RAW files.

    If this does not work, contact support, create case and send them a RAW file
    Technical Support Site: http://support.phaseone.com

    kind regards-
    JRA
    Phase One Technical Support
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