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Capture One Express V 7.1.3

Seyhun
The CO express is quite cheap to upgrade, but then the attention given seems to be insufficient.
Before the problem, I have to inform about the system.
W8, laptop, Lots of internal and external HD space, i7 processor.
Some software operating w/o problems include CO 6, Phocus for windows, PS Elements 11. All these work w/o problems.

Coming (repeating) my problem after 7.1.3 (7.1.2 had the same) is: NOTE: Everything operates fine with Capture One 6 express, but it does not process d600 files).

I can retouch all my RAW files. The attached photos are from Nikon D600. NEX-7 and Canon 5DII are not different.

I can export the retouched RAW files.

I just can NOT export variants as JPG or TIFF. (same files used, same destination folder selected.)
Attached are 2 screen shots. One showing the settings right before exporting the variant. The second is the error message that I receive.

I finally have to "beg" PhaseOne to ask me what other information they need to try to solve my problem. I upgraded to be able to use the software! Please tell me what to try.

http://www.slrdigital.org/1/Settings.jpg

and

http://www.slrdigital.org/1/error%20message.jpg

Another small annoyance. CO7.1.3 changes my computers keyboard selection to English. The chinese message stopped now after 7.1.3 upgrade.

Best regards,

Seyhun AÄŸar
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Comments

3 comments

Date Votes
  • Drew Altdo
    [quote="Seyhun" wrote:
    I finally have to "beg" PhaseOne to ask me what other information they need to try to solve my problem


    - We have no support case from you regarding this issue. Please create one and provide a RAW file.
    - Our D600 Files process fine here on similar Hardware.
    - Please click on the Event's Log error to get details regarding the failure.
    - Please format screenshots for Message Boards so other's can see the example provided.
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  • Seyhun
    Hi Drew,

    Replies to your message:

    I have attached smaller screenshots. My first message works now with these.
    Hard to read, but not impossible. I think it shows that I have selected a photo, and ready to change it to JPG 80%, Adbe RGB, and the destination folder is also selected, (and valid, because I export retouched RAW files also to this folder w/o problems)

    Regarding error messages, the downsized error message is also attached. There are no details there.

    Regarding d600 files, this was just an example. I have the same problem with 5DII files, NEX7 files also.
    The problem seems to be while converting to JPG. RAW files are no problem to export.
    Also repeating: I have no problems with CO 6 Express version. (but removed from the computer to make a clean start with V7).

    Finally: How can I open a support case? Isn't this the case? I can attach any RAW file, but problem is with ALL my RAW files, from any of my cameras.

    best regards,

    Seyhun Agar

    ----------------

    Received message:

    - We have no support case from you regarding this issue. Please create one and provide a RAW file.
    - Our D600 Files process fine here on similar Hardware.
    - Please click on the Event's Log error to get details regarding the failure.
    - Please format screenshots for Message Boards so other's can see the example provided.
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  • Drew Altdo
    Please create a support case http://www.phaseone.com/en/SupportMain/ ... pport.aspx
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